Team Member at Genesis Group

Location: Festac, Lagos

Job Responsibilities

• Selling of box office tickets and concession items
• Achieve 100% sales in concession and box office
• Responding to queries, reservations, and sales
• Monitor and Maintain Cash Flow, thereby ensuring that there are no shortages
• Participating in meetings as requested by the Business Manager/Assistant Business Manager
• Attend and participate in training sessions as required by the Business Manager and HR
• Ensure the timely communication of stock level to the Team Supervisor/Team Lead to avoid under stocking and over stocking.
• Maintain zero loss of all items and ensure proper stock reconciliation.
• Provide update on requestions filled out and ensure 100% compliance and strict adherence to following approved SOPs.
• Show of professional behavior in all dealings, excellent job ownership, brand loyalty and commitment to assigned task
• Achieve 95% resolution of customer complaints within 48 hours - Review weekly by checklist method
• Punctuality - timeliness to work on daily basis.

Experience and Qualification

• Minimum of S.S.C.E / N.E.C.O / G.C.E
• 1 - 2 years work experience in a hospitality, retail or entertainment industry
• Customer service skills
• Excellent problem-solving skills
• Excellent communication skills
• Strong work ethics
• Team working skills.