Team Member, Chanel Switching Services at United Bank for Africa (UBA)

Job Objective(s)

• To manage the bank’s card related applications and ensure 100% uptime.
• Proactive routine maintenance of application servers (FEP/CRM/TAMs/BDLite/Kimono).

Duties & Responsibilities

• Implement short- and long-term strategic plans to ensure system capacity meets existing and future business requirements.
• Assist in installing, testing, debugging documenting applications using appropriate tools
• Daily systems check to be carried out and documented
• Drive compliance of agreed service level agreements with business units and external service providers.
• Hold Quarterly Meetings with Application vendors to review performance and identify areas of improvement
• Liaise with systems experts/OEMs on Hardware and Software that affects your platforms and its availability.
• Document and maintain operational policies, procedures, and associated training plans for team members
• Maintain zero level of escalation of issues by promptly addressing challenges either identified or brought to your attention by stakeholders cum team
• Daily backup of all channels must be ensured and also demonstrate and show proof of data restoration capability
• Liaise with GPVM to coordinate the negotiation with vendors, outsourcers, and contractors to secure- Banking specific products and services.
• Track Project Management deliverables to ensure all milestones are delivered and the project remains on track.
• Ensure timely development and deployment of innovative solutions for the unit.
• Ensure that vendor-related projects are monitored strictly to meet set deadlines.
• Engage stakeholders to understand requirements when developing solutions for the various units.
• Identify areas of improvement bothering on products, applications, and services within the team’s support.
• Monitor fraud prevention solutions across all collections and remittance platforms.
• Ensure all Incomes are configured properly at set-up and captured for all Collections and remittance products.
• Analysis of Card Performance report to study and monitor transaction patterns to ensure optimal transaction processing.
• Transaction Decline analysis report.
• Provide Performance reporting and analytics (Count. Volume and Revenue).
• Analyse and interpret customer behaviors and patterns to increase retention.
• Daily/Weekly Regional switch transaction report to monitor the acceptable level of transaction declines. (Functional – 15% & Technical – 5%).
• Weekly Review and reporting of projects, Issues, and collection mandates.
• Group Digital Banking Monthly Card Performance Report.
• Group Digital Banking Monthly Transaction Processing Report.
• Review daily transaction status reports identifying reasons for failures and ways to avoid them.
• Provide reports when required.

Minimum Educational Qualification

• First Degree in Computer Science or any related field.
• Minimum of 3 years work experience required

Knowledge & Skills Required:

• Payments industry trends. 
• Card business and innovation.
• Project coordination skills, including organizing, prioritizing, and tracking all phases of a project. 
• Trend monitoring for transactions performed on the various card platforms & solutions.
• E-Channel/Payment Technologies. 
• Relational Database management.
• Relationship Management.
• Interpersonal skills.
• Strong Oral and Written Communication. 
• Results orientation.
• Stakeholder Management. 
• Technology Innovation.