Team Lead, TeleSales at VDT Communications Ltd

Location: Ikoyi, Lagos

Job Responsibilites
The following activities will be carried out by the Telesales Manager (But its not limited to these):

• Meeting with sales managers to discuss telesales strategies.
• Preparing Budgets and Forecasting Sales
• Training junior telesales staff.
• Writing sales scripts and customer answer sheets.
• Implementing sales strategies.
• Managing the telesales team and assisting junior staff.
• Monitoring the performance of the sales team.
• Setting weekly and monthly sales targets.
• Maintaining customer relationships.
• Handling escalated customer complaints.
• Compiling and presenting sales reports.

Job Requirements

• Bachelor’s Degree in Marketing, Human Services or similar field.
• Previous experience working as a telesales manager.
• Experience in telesales preferred.
• Strong managerial and sales skills.
• Ability to multitask.
• Good verbal and written communication skills.
• Ability to work well under pressure.
• Ability to write and present reports.
• Strong organizational skills.