Team Lead Subsidiary Application Support at Verraki

Qualifications

Education & Experience

• Bachelor’s/master's degree in Computer science, Engineering, or related field.
• 5+ years experience in application support, with 2+ years in a leadership role
• Experience in multi-location application management (preferably in banking/finance)

Certifications:

• ITIL,
• Finacle Admin
• Microsoft/RPA certifications

Skills & Attributes

Expertise in:

Stakeholder engagement and executive communication skills. Proven track record in navigating banking regulations while delivering iteratively.

• Finacle Suite, CRM (Microsoft Dynamics), RPA (Blueprism)
• SQL, API integrations, cloud platforms
• Monitoring tools (Splunk, Dynatrace, etc.)

Responsibilities

• Strategic Leadership
  • Ensure 99% uptime for core subsidiary applications (Finacle LOS, Treasury, CRM, RPA)
  • Oversee incident, problem, and change management for subsidiary applications
  • Implement performance monitoring and proactive maintenance strategies
  Operational Excellence
  • Act as primary escalation point for all subsidiary application issues
  • Align with headquarters application teams on upgrades and patches
  • Manage vendor relationships for subsidiary-specific applications
  Security & Compliance
  • Enforce application security policies across subsidiaries
  • Ensure compliance with PCI-DSS, AML (SAS), and data protection regulations
  • Conduct quarterly vulnerability assessments
  Innovation & Modernisation
  • Drive automation of manual processes (30% annual target)
  • Participate in disaster recovery planning and testing
  • Identify and implement cost optimisation opportunities
  Team & Stakeholder Management
  • Lead a team of application support specialists
  • Develop knowledge base and training programs
  • Implement SLA-driven performance metrics