Team Lead, Subsidiaries Channels Support at First Bank

Job Identification: 271

Job Description

• Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure
• Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (VIA Card issuance/Expression, Remita, First Online Banking, FirstDirect etc.) to maintain and support operations and ensure compliance to relevant standards
• Perform configurations, problems, incidents, IT service continuity and supply
• Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
• Assist with channels infrastructure implementation by analyzing the current system environment and infrastructure and developing implementation and verification procedures to ensure successful installation of systems (hardware/software)
• Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
• Avail and equip the team with knowledge on best practices and procedures in Channels System domain
• Drive Incident and Problem management
• Test, debug, document and analyze performance of channels applications and infrastructure components
• Assist with routine evaluations of resource requirements necessary to maintain and/or expand service levels
• Fulfil service requests and perform routine maintenance and support activities
• Provide leadership and technical guidance to Channels systems
• Provide support to all environments (production, test, QA, development, etc.)
• Conduct event, fault and performance management
• Detailed stakeholder engagement in project/problem management issue resolution and adherence to escalation matrix
• Provide innovative and relevant experience to problems, developments and integrations in the Channels eco-system
• Knowledge and expertise in modern IT technologies and domains to support and advance the Channels Systems

Requirements
Education:

• Minimum of a First Degree or its equivalent in a IT related discipline
• Masters or a recognized professional certification will be an added advantage.

Experience:

• 5+ years of experience in channels system support/ administration
• 1+ years of management experience.