Team Lead, Software Quality Assurance at First Bank

JOB OBJECTIVE(S) 

• To define and drive the overall quality assurance strategy, ensuring the Lab's software deliverables meet the highest standards of quality, reliability, and compliance. 
• To establish and enforce best practices, processes, and methodologies for software testing and quality assurance. To lead and mentor the QA team, fostering a culture of continuous improvement and proactive defect prevention. 
• To collaborate with cross-functional teams to align quality assurance efforts with business and technical objectives. To ensure effective risk management by identifying, assessing, and mitigating software quality risks 
• To provide stakeholders with accurate and timely quality metrics and insights to support informed decision-making 
• To ensure compliance with contractual, legal, regulatory, and industry standards, verifying test objects against these requirements. 
• To drive automation, efficiency, and innovation in software testing practices to improve product quality and delivery timelines. 

DUTIES & RESPONSIBILITIES

• Define and implement the overall QA strategy, ensuring alignment with business goals and best practices. 
• Oversee requirement clarifications, acceptance criteria, and test coverage to maintain high software quality 
• Establish, enforce, and continuously improve QA standards, processes, and automation strategies 
• Supervise test execution across all levels, ensuring defects are identified, documented, and resolved. 
• Track and report key QA metrics while managing risk identification and mitigation.
•  Lead API testing, SIT coordination, and post-implementation validation. 
• Evaluate third-party software for compliance with quality standards. 
• Mentor and guide the QA team, fostering continuous learning and process improvement. 
• Maintain confidentiality of all Information entrusted while delivering projects. 
• Comply with the principles and policies in the Information Security Handbook. Performs other functions as may be required for the business to achieve its strategic objectives.

JOB REQUIREMENTS 

Education 

• Minimum of a first degree or its equivalent in computing or related disciplines Masters, MBA or a recognized professional certification will be an added advantage 

Experience 

• Minimum experience – 5+ years of experience in IT quality management 

KEY COMPETENCY REQUIREMENTS 

Knowledge Proven experience in testing medium-high complexity IT systems Proficient knowledge ofstructured system analysis and design Proficient knowledge of quality management best practices and standards (ISO9001, TS16949, etc.) Proficient knowledge of core IT (Infrastructure, Applications) Working knowledge of quality management methods and tools Knowledge of test automation tools Understanding of the agile development process (Scrum) 

Skill/Competencies

Core SFIA 5 Skill Requirements Testing (Test 4) Process Automation User Experience Analysis (UNAN 4) User Experience Evaluation (USEV 3) Service Acceptance (SEAC 4) Quality Management (QUMG 5) Quality Assurance (QUAS 4) Quality Standards (QUST 3) Conformance Review (CORE 4) 

Other SFIA 5 Skill Requirements Learning Delivery (ETDL 3) Other Required Knowledge and Capabilities • Good strategic planning and management skills • Good interpersonal and communication skills and the ability to work effectively with business stakeholders • Sound conflict management skills