Team Lead, Security at IT Horizons Limited

Summary

• We seek a highly skilled and motivated Team lead Security Presales Engineer to join our dynamic team.
• The ideal candidate will possess deep technical knowledge of cybersecurity/Network security solutions and be able to work closely with sales teams to drive the success of customer engagements.
• As a Security Presales Engineer, you will be responsible for delivering technical expertise, pre-sales support, and solution demonstrations to prospective clients while ensuring that their security needs are met effectively.
• Lead &collaborate with sales teams to understand customer requirements and recommend appropriate security solutions.
• Lead & Conduct technical presentations, product demos, and workshops to highlight the value of security solutions to potential clients.
• Act as a technical point of contact during the sales cycle, providing subject matter expertise in security technologies.
• Work & Lead the sales team to create technical content for RFPs, RFQs, and proposals
• Create solution architectures, proof of concepts (PoCs), and proof of value (PoV) based on the identified needs and ensure the proposed security solutions integrate seamlessly with existing customer infrastructure
• Maintain in-depth knowledge of the organization’s security solutions and capabilities to provide technical leadership and guidance to customers
• Work closely with the engineering and product management teams to understand new product features and enhancements
• Drive customer satisfaction by working closely with the engineering team to understand new product features and enhancements
• Achieve financial targets for the solution areas under your management.
• Evaluate and optimize solution performance periodically in line with organizational goals.
• Design and Configuration of routing and switching equipment
• Design and Configuration of voice services (IP/Traditional; On-premises/Hosted)
• Design and Configuration of Telepresence Solutions
• Design and Configuration of Contact Center Solutions
• Design and Configuration of Multimedia Solutions
• Design and Configuration of Collaborative Solutions
• Design and Configuration of Wireless Solutions
• Design and Configuration of Enterprise Mobility Solutions
• Design and Configuration of Network, Systems and Application Monitoring Solutions
• Remote support of on-site engineers and end users/customer
• Remote troubleshooting and fault finding when issues occur
• Provide Level-1/2 support and troubleshooting to resolve issues
• Liaising with project management teams, third-line engineers
• Speaking with customers via email and phone for initial requirement capture
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Design and implementation of new solutions and improving resilience of the current environment
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
• Reporting network operational status by gathering and prioritizing information and managing projects
• Deliver Proof of Concepts (POC)
• Product presentations and demonstrations
• Support with the technical qualification of sales opportunities
• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
• Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
• Support the Head of Department in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy
• Recognize and actively seek ways to exploit IT to address the complex business, organizational and technical issue
• Provide Professional network security knowledge; participate in proposing anddeveloping network security solutions
• Implement appropriate procedural and technical access control mechanisms; participate in security incident management, security assessments, and vulnerability testing and make recommendations for corrective actions
• Take overall responsibility for ensuring the availability, performance and security of network services within agreed service levels; lead the development of procedures and standards for IT network security operations
• Plan, monitor and control projects using the either PMBOK/PRINCE2 methodology.

Requirements

• University degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines.
• MSc will be an added Advantage
• Minimum of 5 years of experience.
• CCNP (Cisco Certified Network Professional),
• CCNP - Collaboration (Cisco Certified Network Professional - Security, ITIL, Sophos Certified Engineer
• Good at problem solving
• Good at organizing and multitasking and prioritize under pressure
• Able to explain technical problems in a simple term
• Work well with people and Willingness to travel
• In depth knowledge of the four network types (LAN, WAN, MAN and GAN)
• Analytical and problem- solving ability;
• Teamlead skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organization;
• Organizational skills and the ability to prioritize your workload.
• Proven hands-on network engineering experience
• CCNP or higher
• Indepth understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic and network analytics tools