Team Lead, Reconciliation & Settlement at HRBP Limited

Job Description

• The Team Lead, Reconciliation and Settlement will lead a team responsible for resolving all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
• An ideal candidate must have grasps of how agency banking transactions processes works and the analytical thinking on how to resolve disputes and reconcile transactions.
• Attending to customer and merchant disputes and ensuring prompt resolution.
• Liaising with switching companies and card schemes on Settlement issues.
• Reconciliation of transactions routed through various payments platforms.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on system.

Requirements / Knowledge / Skills

• A Bachelor's Degree or its equivalent with 4 - 6 years work experience.
• Digital Financial Services or banking industry experience.
• Experience with electronic payment systems.
• In-depth knowledge of payment processing- gateways.
• Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently
• A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
• Passionate about solving problems and is focused on customer experience and outcomes.