Team Lead, Network at IT Horizons Limited

Responsibilities

• You will be responsible to Lead the implementing, maintaining, supporting, developing team and, in some cases, designing communication networks within an organization or between organizations.
• Your goal is to ensure the integrity of high availability network infrastructure to provide maximum performance for users.
• Users may be staff, clients, customers and suppliers. You will lead the team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.

Design and Configuration of Routing and Switching Equipment:

• Design and Configuration of voice services (IP/Traditional; On-premise/Hosted)
• Design and Configuration of Telepresence Solutions
• Design and Configuration of Contact Center Solutions
• Design and Configuration of Multimedia Solutions
• Design and Configuration of Collaborative Solutions
• Design and Configuration of Wireless Solutions
• Design and Configuration of Enterprise Mobility Solutions
• Design and Configuration of Network, Systems and Application Monitoring Solutions
• Remote support of on-site engineers and end users/customer
• Remote troubleshooting and fault finding when issues occur
• Provide Level-1/2 support and troubleshooting to resolve issues
• Liaising with project management teams, third-line engineers
• Speaking with customers via email and phone for initial requirement capture
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Design and implementation of new solutions and improving resilience of the current environment
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
• Reporting network operational status by gathering and prioritizing information and managing projects
• Deliver Proof of Concepts (POC)
• Product presentations and demonstrations
• Support with the technical qualification of sales opportunities
• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
• Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
• Support the Head of Department in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy.
• Provide Professional network security knowledge; participate in proposing and developing network security solutions
• Implement appropriate procedural and technical access control mechanisms; participate in security incident management, security assessments, and vulnerability testing and make recommendations for corrective actions
• Take overall responsibility for ensuring the availability, performance and security of network services within agreed service levels; lead the development of procedures and standards for IT network security operations
• Plan, monitor and control projects using the either PMBOK/PRINCE2 methodology

Qualification & Skills

• University Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines.
• Minimum of 5 years of experience.
• MSc will be an added Advantage
• CCNP (Cisco Certified Network Professional),
• CCNP - Collaboration (Cisco Certified Network Professional - Security, ITIL, Sophos Certified Engineer
• Good at problem solving
• Good at organizing and multitasking and prioritize under pressure
• Able to explain technical problems in a simple term
• Work well with people and Willingness to travel
• In depth knowledge of the four network types (LAN, WAN, MAN and GAN)
• Analytical and problem- solving ability;
• Teamlead skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organization;
• Organizational skills and the ability to prioritize your workload.
• Proven hands-on network engineering experience
• CCNP or higher
• Indepth understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic and network analytics tools.