Team Lead, Loan Collection at FairMoney

Description

We are looking for a competent Team Lead for Loan Collection to support the team achieve their target of contacting clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships, and ensuring timely payments. You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

Requirements

• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL), is a huge advantage
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• Highly intellectual (at least a 2:2 or its equivalent)

Selection Criteria

• Must be a confirmed employee
• Must be among the top 10 performers at least 4 times, over the last 6 months
• Must have at least 2 years professional working experience