Team Lead, IT Service Delivery at ARM Hold Co.

Job Summary

• The Team Lead, IT Service Delivery leads the team that serves as the primary bridge between ARM Group's business units and the IT engineering and application support function. The role is accountable for translating complex business challenges into clearly scoped, executable IT solutions, while ensuring that all technology delivery commitments are met on time, within budget, and to the expected quality standard. This is a dual-facing leadership role: the incumbent must command credibility with senior business stakeholders by demonstrating a deep understanding of ARM's business model, and simultaneously manage a high-performing delivery team capable of producing structured, engineering-ready outputs.

Job Details

Business-IT Liaison and Solution Design

•  Act as the principal point of contact between business units and the IT engineering team for all solution scoping and delivery engagements.
•  Lead the translation of business requirements into structured functional specifications, user stories, and solution designs that the engineering team can deliver against. 
•  Facilitate discovery workshops and requirements sessions with business leads, ensuring all stakeholder needs are captured, prioritized, and validated. 
• Challenge business assumptions constructively and identify the simplest, most effective IT solution for each business problem presented.

Delivery Performance and Governance 

• Own the team's primary KPI: ensuring IT meets its business initiative delivery targets, measured against agreed timelines, scope, and quality benchmarks. 
• Design and maintain a delivery governance framework that provides transparency on project status, risks, blockers, and escalations to senior leadership. 
• Oversee portfolio-level tracking of all active business-IT engagements, ensuring resource allocation is optimised and bottlenecks are resolved proactively. 
• Report regularly to the CIO and relevant business executives on delivery performance, pipeline health, and team capacity. 

Team Leadership and Development 

• Lead, manage, and develop a team of Business Analysts and Project Managers, setting clear performance expectations and fostering a culture of accountability and continuous improvement. 
• Conduct regular performance reviews, provide coaching, and identify development opportunities to build team capability over time. 
• Define team operating rhythms, ways of working, and documentation standards to ensure consistency and quality across all engagements. 
• Recruit and onboard talent as the team scales in line with ARM Group's technology ambitions. 

Stakeholder Management 

• Build and maintain strong relationships with heads of business units, function leads, and senior executives across ARM Group subsidiaries. 
• Serve as a trusted advisor to business leaders on how technology can be leveraged to improve processes, reduce costs, and unlock commercial opportunities. 
• Manage stakeholder expectations actively, particularly in cases of scope change, timeline revision, or resource constraints. 
• Represent the IT Service Delivery team in executive forums, steering committees, and board-level reporting where required. 

Process and Methodology Improvement

•  Define and continuously refine the team's engagement model, from initial business request through to solution handover and post-delivery review. 
• Introduce and embed best-practice frameworks (Agile, PRINCE2, hybrid approaches) appropriate to ARM Group's delivery context. 
• Identify recurring patterns in business problems and work with IT architecture to develop reusable solution templates that accelerate future delivery. 
• Champion adoption of project management tooling and reporting standards across the team.

Requirements

Qualifications and Experience

Essential 

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. 
• Minimum of 7 years of experience in business analysis, IT project management, or a closely related function, with at least 3 years in a leadership or mid-level management capacity.
•  Demonstrated experience managing cross-functional teams and delivering complex IT projects within a financial services or asset management environment. 
• Strong proficiency in requirements gathering, process mapping, and solution scoping methodologies. 
• Track record of senior stakeholder management, including engagement at executive and board level. 
• Experience with Agile, Scrum, or hybrid delivery frameworks.

Desirable 

• Professional certification in project management (PMP, PRINCE2) or business analysis (CBAP). 
• Familiarity with Nigeria's financial services regulatory environment and digital transformation trends. 
• Exposure to wealth management platforms, core banking systems, or capital markets technology.