Team Lead, E-Business at Workforce Group

 Location: Egbeda, Lagos
 Sector: Tier 1 Microfinance Bank

Our client, a Tier 1 Microfinance Bank, is seeking an experienced and commercially minded Team Lead, E-Business to drive profitability, innovation, and growth across its digital and electronic banking channels.

This role is ideal for a digital banking professional who understands e-channels as profit centers and can balance strategy, execution, and service delivery.

Key Responsibilities

•  Drive profitability of the bank’s e-business by achieving budget and revenue targets
•  Manage and oversee e-business projects within budget and agreed timelines
•  Develop operating manuals and procedures for e-products and digital channels
•  Grow the bank’s market share by increasing active users of e-banking solutions
•  Manage all self-service channels (websites, apps, software platforms) as distinct business units
•  Lead electronic promotions, digital campaigns, and product launches
• Supervise card services and mobile money operations
•  Ensure timely resolution of customer disputes on e-channel transactions (TAT compliance)
•  Oversee reconciliation and settlement of e-transactions and third-party fees
• Provide user support for core banking and alternative delivery channels
•  Strengthen system security and manage relationships with third-party service providers

Requirements

•  HND / BSc in Finance or a related discipline
•  Minimum of 5 years’ experience in e-commerce or e-banking within a banking environment
•  Strong expertise in channel management and e-banking operations
•  Sound business acumen, product development, and revenue optimization skills
•  Ability to multitask, meet tight deadlines, and deliver under pressure
•  Excellent verbal and written communication skills
•  Strong strategy development and execution capability
•  Proficiency in Microsoft Office Suite

 Why This Role?

You’ll play a critical role in driving digital adoption, revenue growth, and customer experience for a forward-thinking Microfinance Bank committed to innovation and scale.