Team Lead, E-Business at Personal Trust Microfinance Bank

Job Summary

• The Team Lead, E-Business is responsible for the alignment of e-business strategies with the short- and long-term goals of the Bank.
• The job holder ensures the development and growth of e-products and services in order to achieve the digital transformation vision of the bank.

Duties and Responsibilities

• Increase the profitability of e-business by achieving e-business budget
• Manage and oversee project implementation within budget and set time frames
• Develop operating manuals and procedures for e-products operations
• Develop strategies to increase the bank’s market share by growing the number of active users of e-business solutions.
• Manage each channel as a business, focusing on service delivery income streams and costs Manages all self-service channels, including websites, applications, software, etc.
• Develop and oversee the electronic promotions, advertisements, and campaigns of the bank
• Enhance and upgrade existing e-products and services
• Supervise the card and mobile money operations of the bank
• Ensure customers’ disputes or claims regarding e-channel transactions are resolved within TATs
• Ensure reconciliation of ledgers and settlement of transactions
• Ensures fees due to the bank are received from third parties as and when due
• Provides user support for the core banking and alternative banking channels
• Administration and support of e-business solutions
• Develop and implement self-service products to expand customer base across a wide geographical reach
• Implement security measures to protect systems and infrastructure
• Organize and schedule upgrades and maintenance
• Set up user accounts, permissions and passwords
• Responsible for establishing, monitoring and managing service level agreements with service providers
• Manage relationships with third-party service providers
• Report all suspicious or fraudulent activities to Compliance.
• Flexibility to carry out any other task as requested by Management

Qualifications

• HND / B.Sc in IT or Computer Science
• IT professional certification or qualification (CCNA, CISA e.t.c) isan added advantage
• Evidence of completion or exemption from NYSC
• Evidence of completion of the Microfinance Certification Program

Experience:

• A minimum of five (5) years’ experience in IT or e-commerce in a bank

Skills:

• Channel Management
• E-Banking Business Savvy
• Business Acumen
• Product Development
• Ability to multi task and meet tight deadlines
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Strong strategy and implementation skills
• Proficient in the use of MS Office Suite.