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  • Posted: Oct 21, 2021
    Deadline: Nov 4, 2021
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  • Chateau Royal is a real estate company providing realty services to clients, home-owners and tenants who value exclusive royal experience. We are positioned to provide technology driven innovative services and products across real estate investment, real estate brokerage and real estate development. The core of our expertise is the residential Real Estate m...
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    Team Lead, Customer Experience Management

    Job Summary

    • To strengthen our operations, we are looking to hire a resourceful Team Lead, Customer Experience Management, the role will oversee the customer service function and ensure that all client queries are promptly identified, escalated and resolved seamlessly.

    Responsibilities

    • Maintain and update customers database, including notes about interactions
    • Manage correspondence with client’s and prepare reports about customer queries
    • Make recommendations to management to improve customer experience
    • Liaise with marketing and sales to enhance customer service and brand visibility.
    • Align customer experience strategy with marketing initiatives
    • Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers.
    • Create frequent reviews and reports with sales and financial data.
    • Gather feedback from customers or prospects and share it with internal teams.

    Qualifications and Experience

    • First Degree in any discipline.
    • Minimum of 4 years' experience as a customer experience specialist, or a similar customer support role.
    • Extensive experience in gathering and interpreting customer experience information.
    • Solid knowledge of online customer engagement platforms and channels.​
    • Great organizational and time management abilities.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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