Team Lead, Credit and Collections at Andersen

Job Summary

• Drive the company’s credit and collections strategy by ensuring timely credit risk assessment, enforcing credit policies, optimizing collections efficiency, and minimizing bad debts. The role ensures financial stability by balancing revenue growth with risk management, fostering strong customer relationships, and maintaining compliance with financial regulations. The Team Lead acts as a key link between sales, finance, and risk teams to ensure creditworthiness, prompt collections, and dispute resolution, while also implementing process improvements to enhance operational efficiency

Job Details

Credit Risk Management & Policy Compliance

• Assess credit applications and ensure compliance with company policies.
• Evaluate customer creditworthiness using financial statements, payment history, and industry benchmarks.
• Define and enforce credit limits and payment terms.
• Enforce compliance with requisite documentation and approval processes for credit extensions.
• Metrics: Credit approval turnaround time (≤48 hours), bad debt reduction (≥20%), compliance rate (≥98%), credit limit adherence (≥98%), credit application turnaround time (≤48 hours).

Collections & Receivables Optimization

• Develop and implement proactive collections strategies to reduce overdue invoices.
• Monitor accounts receivable aging reports and take action on delinquent accounts.
• Work with customers to resolve account reconciliation disputes and negotiate payment plans.
• Maintain strong collaboration with the sales and finance teams to ensure alignment on credit terms.
• Metrics: DSO improvement (≥15%), overdue invoice collection rate (≥95%), customer dispute resolution time (≤5 days), Reduction in overdue invoices (≥25%), dispute resolution time (≤5 days).

Customer Relationship Management & Dispute Resolution

• Engage directly with key customers to maintain strong relationships and improve payment behavior.
• Address and resolve payment disputes efficiently.
• Communicate credit terms and collection policies effectively to customers and internal stakeholders.
• Metrics: Customer satisfaction with credit processes (≥90%), reduction in recurring disputes (≥20%), resolution time for disputes (≤5 days).

Reporting, Compliance & Financial Controls

• Prepare detailed credit and collection reports for senior management.
• Drive compliance with financial regulations, internal audit policies, and credit control best practices.
• Liaise with external auditors, legal teams, and regulatory bodies regarding credit policies and overdue debt management.
• Metrics: Report accuracy (≥98%), compliance audit pass rate (≥95%), risk mitigation measures implemented (≥2 per year), Report submission timeliness (≥95%), reconciliation accuracy (≥98%), real-time AR alignment with GL (≥98%).

Process Optimization & Strategy Implementation

• Identify inefficiencies in the credit control and collections processes and implement improvements.
• Drive automation of credit risk assessment and collection tracking.
• Develop credit risk mitigation strategies, including credit insurance and alternative financing solutions.
• Metrics: Process improvement initiatives executed (≥3 per year), automation implementation rate (≥80%), efficiency improvement in collections (≥20%

Requirements

• Analytical Thinking
• Strong ability to assess financial statements and credit risk.
• Problem-Solving
• Quickly identifies and resolves credit and collection challenges.
• Stakeholder Management
• Builds strong relationships with internal teams, customers, and external regulators.
• Negotiation Skills
• Effectively negotiates payment plans and dispute resolutions.
• Regulatory Compliance
• Ensures adherence to credit control policies, IFRS, and financial regulations.
• Strategic Thinking
• Develops and executes credit risk management strategies that align with business goals.
• Attention to Detail
• Ensures accuracy in credit assessments, reports, and collections.
• Credit Risk Analysis
• Evaluates customer creditworthiness using financial data and risk models.
• Collections & Debt Recovery
• Designs and implements effective debt recovery and collection strategies.
• Financial Reporting & Analysis
• Ability to generate AR aging reports, bad debt provisions, and credit reports.
• ERP & Credit Control Systems
• Experience with SAP, Oracle, or Microsoft Dynamics for credit management.
• Legal & Compliance Knowledge
• Understanding of debt recovery laws, IFRS, and financial regulations.
• Process Optimization & Automation
• Implements automation tools to improve credit and collection efficiency.
• Cash Flow Management
• Ensures alignment of collections with business cash flow