Team Lead - Collections at FairMoney

• We are looking for a competent Team lead for Loan collection to support the team in achieving their target of contacting clients and collecting outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments.
• You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.

Responsibilities

• Training and coaching of collections specialists.
• Driving the performance of the Collections team.
• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Handle escalations from customers and collections specialists.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.

Requirements

• A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team lead.
• Knowledge of billing procedures and collection techniques (e.g. skip tracing).
• Familiarity with laws related to debt collection (e.g. FDCPA).
• Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL), is a huge advantage.
• Comfortable working with targets.
• Patience and ability to manage stress.
• Excellent communication skills (written and oral).
• Highly skilled in negotiation.
• Problem-solving skills.
• Data analysis skills.
• Highly intellectual (at least a 2:2 or its equivalent).

Benefits

• Private Health Insurance
• Paid Time Off
• Pension Plan
• Work From Home
• Training & Development