Team Lead, Business Services Group at Kloverharris Limited

Description 

• We are seeking a highly skilled and dynamic Team Lead for our Business Service Group. In this leadership role, you will be responsible for overseeing the team's day-to-day operations, ensuring efficient and effective service delivery, and driving continuous improvement within the organization.
• The ideal candidate will demonstrate expertise in process improvement, project management, team leadership, and operational oversight, while maintaining a focus on delivering high-quality business services.

Key Responsibilities
Process Improvement:

• Identify opportunities to streamline and improve business processes across the group.
• Develop and implement strategies to enhance operational efficiency, reduce costs, and improve service quality.
• Continuously monitor and assess existing processes, making recommendations for enhancements and driving change initiatives.
• Collaborate with cross-functional teams to ensure alignment with broader business objectives.

Project Management:

• Lead and manage key projects within the Business Service Group, ensuring timely and successful completion.
• Define project scope, objectives, and deliverables, ensuring they align with organizational goals.
• Oversee the planning, coordination, and execution of projects, ensuring effective resource allocation and adherence to timelines.
• Manage project risks and resolve issues, providing regular updates to senior management and stakeholders.

Team Leadership:

• Lead, motivate, and develop a high-performing team, fostering a positive and collaborative work environment.
• Provide clear direction and support to team members, ensuring alignment with team and organizational goals.
• Mentor and coach team members, conducting regular performance evaluations and offering constructive feedback.
• Encourage professional growth and development within the team through training, skill-building, and knowledge sharing.

Operational Oversight:

• Oversee daily operations within the Business Service Group, ensuring processes are followed efficiently and effectively.
• Monitor performance metrics and KPIs to evaluate team performance and service delivery.
• Ensure compliance with company policies, standards, and regulatory requirements.
• Address any operational challenges or obstacles, taking proactive steps to resolve them.

Qualifications

• Bachelor's Degree in Business, Management, or a related field.
• 5 years of experience in a team lead or managerial role within a business service or operations environment.
• Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).
• Proven experience in project management, with the ability to manage multiple projects simultaneously.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and a results-driven mindset.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Preferred Qualifications:

• Master’s Degree in Business Administration or related field.
• Certifications in project management (e.g., PMP) or process improvement (e.g., Six Sigma).
• Previous experience in operational management or business services management.