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  • Posted: Mar 13, 2025
    Deadline: Not specified
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  • We at The Alternative Bank believe that everyone should have a viable and credible alternative to the conventional banking model. Our solutions are borne out of a detailed customer value architecture where we create specific offers to assist with your financial needs.
    Read more about this company

     

    Team Lead, Alternative Channels

    Job Objective

    • To supervise all activities of e-channel support operations to ensure all channels are available and reliable at all times,
    • Communicate service status to business and ensure user’s complaints are resolved in a timely.

    Educational Qualification and Skills

    • Candidates should possess a Bachelor's Degree in a relevant field 
    • Must have a valid NYSC Certificate
    • Quality Decision Making & Problem-Solving skills
    • Project Management Skills
    • Excellent communication and interpersonal skills.
    • Analytical mindset with attention to detail.
    • Ability to work independently and as part of a team, collaborating with internal stakeholders to achieve business goals.

    Functional / Technical Competencies

    • Knowledge of e-products & services
    • Knowledge of Microsoft Office Suite, Windows server and Linux-based servers
    • Service Level Management
    • Research orientation
    • Stakeholder management
    • Application Management and Monitoring
    • Project Management
    • IT security.

    General Competencies:

    • Communication skills
    • Interpersonal relations.

    Behavioural competencies:

    • Empathy
    • Respect for Ethical Conduct
    • Initiative
    • Decision quality & Problem-solving
    • Time & Self-Management.

    Organizational Competencies:

    • Execution (Bias for action)
    • Excellence (Focus on high performance)
    • Continuous Learning
    • Service Excellence (Internal or External)
    • Digitization.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to The Alternative Bank on forms.office.com to apply

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