Team Lead, Alternative Channels at The Alternative Bank

Job Objective

• To supervise all activities of e-channel support operations to ensure all channels are available and reliable at all times,
• Communicate service status to business and ensure user’s complaints are resolved in a timely.

Educational Qualification and Skills

• Candidates should possess a Bachelor's Degree in a relevant field 
• Must have a valid NYSC Certificate
• Quality Decision Making & Problem-Solving skills
• Project Management Skills
• Excellent communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Ability to work independently and as part of a team, collaborating with internal stakeholders to achieve business goals.

Functional / Technical Competencies

• Knowledge of e-products & services
• Knowledge of Microsoft Office Suite, Windows server and Linux-based servers
• Service Level Management
• Research orientation
• Stakeholder management
• Application Management and Monitoring
• Project Management
• IT security.

General Competencies:

• Communication skills
• Interpersonal relations.

Behavioural competencies:

• Empathy
• Respect for Ethical Conduct
• Initiative
• Decision quality & Problem-solving
• Time & Self-Management.

Organizational Competencies:

• Execution (Bias for action)
• Excellence (Focus on high performance)
• Continuous Learning
• Service Excellence (Internal or External)
• Digitization.