System Administrator at Moniepoint Inc.

About the Role

• We are seeking a highly skilled and motivated System Administrator to join our growing team.
• This role is crucial for maintaining the stability, performance, and security of our entire IT infrastructure, from core networking and server systems to end-user support and automation. 
• The ideal candidate is a hands-on technical expert who thrives in a fast-paced environment and possesses a strong focus on continuous improvement and security.
• This is a fully onsite role.

Principal Duties and Responsibilities

Infrastructure Management:

• Design, implement, and maintain a robust IT infrastructure, including servers and virtualization platforms.
• Administer and optimize Windows Server, Linux systems, and hybrid cloud infrastructures.
• Maintain comprehensive system documentation, network diagrams, and Standard Operating Procedures (SOPs).

Network Administration:

• Configure, manage, and troubleshoot enterprise networking infrastructure (routers, switches, firewalls, wireless access points).
• Implement and maintain network security protocols, VLANs, VPNs, and network segmentation.
• Manage DNS, DHCP, Directory As a Service, and other core network services.
• Monitor network performance, analyze bandwidth utilization, and implement Quality of Service (QoS) policies.
• Troubleshoot complex network connectivity issues and implement effective solutions.

Automation & Scripting:

• Develop, implement, and maintain automation scripts (Python, PowerShell, Bash) to streamline repetitive tasks and improve operational efficiency.
• Utilize Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) for consistent and scalable infrastructure deployment.
• Build and maintain monitoring and alerting solutions using tools like Prometheus, Grafana, or Nagios.
• Automate system provisioning and develop custom scripts for system maintenance and reporting.

Security & Compliance:

• Implement and enforce IT security policies, access controls, and data protection measures.
• Manage endpoint security solutions and patch management processes.
• Manage user authentication systems, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and privileged access management.
• Respond to and manage security incidents, implementing established incident response procedures.

User Endpoint Setup & Onboarding:

• Plan and execute comprehensive onboarding procedures for new employees, ensuring a seamless first-day experience.
• Configure, deploy, and manage workstations (laptops, tablets) and company-approved software across Windows, macOS, Linux, iOS, and Android platforms.
• Provision user credentials, configure VPN clients, shared drives, and ensure security compliance for all new user accounts.
• Implement and manage Mobile Device Management (MDM) solutions for corporate smartphones and tablets.
• Manage user offboarding procedures, including account deactivation, data backup, and equipment retrieval.

Technical Support & User Management:

• Provide expert-level technical support to end-users, ensuring timely resolution and minimal disruption (L2/L3 support).
• Manage user accounts, permissions, and access controls across all corporate platforms.
• Manage IT assets, including inventory tracking, lifecycle management, and procurement coordination.
• Respond to and resolve help desk tickets efficiently, managing ticketing systems (e.g., Jira Service Management) and maintaining SLA compliance.
• Perform remote troubleshooting and support using standard tools (TeamViewer, AnyDesk).

System Maintenance & Optimization:

• Perform regular system updates, patches, security hardening, and troubleshooting of complex system errors.
• Plan and execute system upgrades with minimal downtime.
• Optimize system configurations for performance, reliability, and cost efficiency, maintaining high availability and redundancy across critical systems.

Qualifications, Competencies & Skills Required

Education & Experience:

• Bachelor's degree or diploma in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 3-5 years of proven experience in system administration, IT support, or network administration roles.
• Relevant industry certifications (e.g., CompTIA, Cisco, Microsoft, Linux/Cloud platforms) are highly desirable.

Technical Skills:

• Operating Systems & Directory Services
• Advanced proficiency in Active Directory or a Directory as a Service (DaaS) system (e.g., Jumpcloud).
• Strong Linux/Unix administration skills (RHEL, CentOS, Ubuntu, Debian).
• Experience with macOS management and mobile device platforms (iOS, Android).

Networking:

• Deep understanding of TCP/IP, routing protocols (BGP, OSPF), switching, and network architecture.
• Hands-on experience with enterprise networking equipment (e.g., Cisco, Ubiquiti).
• Experience with network monitoring and troubleshooting tools.

Automation & Scripting:

• Proficient in scripting languages: Python, PowerShell, Bash.
• Experience with configuration management tools (e.g., Ansible).
• Experience with Infrastructure as Code (Terraform).

Endpoint Management & Tools:

• Experience with endpoint management tools and Mobile Device Management (MDM) platforms.
• Familiarity with monitoring and alerting tools (e.g., Nagios, Prometheus, Grafana).
• Experience with ticketing systems (e.g., Jira Service Management).
• Familiarity with cloud and on-premise productivity suites (e.g., Google Workspace).

Soft Skills & Competencies:

• Exceptional analytical and problem-solving abilities with a systematic troubleshooting approach.
• Excellent verbal and written communication skills; ability to explain technical concepts clearly to non-technical users.
• Strong documentation skills and meticulous attention to detail.
• Proven ability to work independently and collaboratively in a team environment.
• Effective time management and ability to prioritize tasks in fast-paced, high-pressure environments.
• Strong customer service-oriented mindset and professional demeanor.
• Commitment to continuous learning and adaptability to new technologies.

Working Conditions:

• This role may require occasional weekend or after-hours work to perform system maintenance, upgrades, and respond to critical incidents.
• Physical requirements may include lifting equipment up to 50 lbs.