System Administrator at ACCION Microfinance Bank

Job Responsibilities

• They offer technical support and troubleshoot any hardware and software problems related to server and storage devices.
• The professional will handle issues concerning application and database server operations.
• They do thorough research on upcoming products, service protocols, and standards in support of systems software procurement and development efforts.
• Installing, configuring and maintaining servers and networks.
• Overseeing system performance and troubleshooting issues.
• Creating a backup and safeguarding the data if there are any hindrances.
• Performing system upgrades/patches following new releases.
• Maintaining internal documentation of operational procedures, network equipment configurations and inventory of IT asset.
• Performing account setup.
• Sustaining network integrity, server deployment, and security.
• Monitoring and maintaining network servers such as file servers, VPN gateways and intrusion detection systems.
• Ensuring high-level security and efficiency resulting in 100% output.
• Ensuring adherence and strict compliance of defined IT security policies.
• Maintaining and administering antivirus solutions on all client and server end systems bank wide and ensure that all systems antivirus protection software is up to date.
• Monitoring the bank?s firewall and other security devices to ensure Liaising with the service providers/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements there have been no breaches.
• Monitoring, managing and administering the banks messaging & collaboration infrastructure, network, operating systems and other hardware infrastructure (Active Directory, DHCP, DNS, Proxy Server).
• Liaising with the service providers/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements

Qualification & Experiences

• University Degree or its equivalent. B.Sc / HND in Computer Science/Engineering or related discipline etc.
• Possession of IT professional certification such as CCNA, CCNP, MCSE, MCP, CompTIA, Red hat, Ubuntu, Sophos, Mikrotik etc. are added advantage.
• Three (3) years post qualification experience in a similar role

Key Performance

• Network availability/downtime
• Cycle time to respond to and resolve network issues/problems
• Network Performance
• Number of internal customer complaints
• Number of successful intrusions into the banks network
• Frequency of downtime due to virus attacks/outbreaks
• Frequency of virus attacks
• New IT security measures recommended

Required Knowledge:

• Excellent knowledge of Operating Systems (UNIX, Linux, Windows)
• Good working knowledge of Storage systems (NetApp, HP MSA, HP SAN Switch, NAS)
• Proficiency managing of Temenos T24 Core Banking Application (R16 and above)
• Excellent knowledge of Windows Active Directory is required, as well as a deep understanding of networking protocols, components and procedures, LAN/WAN fundamentals, network management and administration.
• Deep understanding of IT Systems and Network security approaches and techniques
• System Performance Tuning
• System Availability/ Recovery
• Negotiation & Relationship Management skills
• Good analytical and problem solving skills
• Strong computer skills. Proficiency in the use of Microsoft Office Suite
• Interpersonal skills
• Good written and oral communication
• Results oriented and Proactive
• Service orientation. Customer satisfaction focus
• Integrity.