Support Services Analyst III at Scruples Resources

MAIN FUNCTIONS

• Performs a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks.
• Analyzes, detects, identifies and corrects technical problems and deficiencies.
• Configures and installs computer hardware and software. Manages inventory control of IT equipment and supplies.
• Upgrades hardware and software components.
• Maintains IT hardware asset and software tracking.
• Monitors and collects data on system performance.
• Minimal work direction needed, highly skilled and knowledgeable to the position.
• This position would typically include a professional Technical Analyst.
• Expert in the field, possibly professional certification holder.

SKILLS AND QUALIFICATIONS

• Extensive working knowledge of PCs, network hardware, operating systems, software and network communication protocols.
• Excellent communication and customer service skills.