Support Engineer Intern at Licht Tech Limited

Role Description

• This is a full-time on-site role for a Support Engineer.
• The Support Engineer will be responsible for troubleshooting technical issues, providing technical support to customers, and ensuring excellent customer service in operating systems.
• Manage and reply to all tickets created on the customer management system.
• Responsible for Customer management issues.
• Actively listen to the customers and translate customer issues and concerns so that the appropriate actionable measures can be taken to resolve issues.
• Facilitate customer resolution for escalated calls and engage the necessary technical support.
• Customer Support- be proactive, working to fix the problem while communicating updates.

Qualifications

• Bachelor's Degree, HND or OND in Computer Science, Information Technology, or related field with 2 years experience
• Troubleshooting and Technical Support skills
• IP Protocols-must be proficient in Basic Internet Protocols.
• Customer Support and Customer Service experience
• Knowledge of Operating Systems
• Excellent problem-solving and communication skills
• Ability to work independently and collaborate with a team
• Certifications in relevant technical areas are a plus
• NYSC member can also apply for this role