Supply Management Officer at Interswitch

SUMMARY

• The Supply Management Officer will be responsible for ensuring efficient procurement operations, supplier performance, and compliance to the Procurement and Supply Chain Management policy across the organization. The officer supports strategic sourcing, contract management, and cross-functional collaboration to optimize supply chain value and mitigate risks.

RESPONSIBILITIES

Cost management and optimization:

• To continuously seek ways to avoid or reduce procurement costs while maintaining or improving the quality of goods and services procured to achieve market leadership of Interswitch’s products and services.
• To support the optimal provision and guard the position of adequate working capital requirements for profitability supporting the rest of the PSCM team in the application of proper inventory and cashflow management techniques.

Supplier Relationship & Performance Management

• To manage relationships with a portfolio of Interswitch’s suppliers.
• To monitor supplier performance using KPIs and SLAs.
• Conduct supplier evaluations and risk assessments.
• Support onboarding and qualification of new suppliers.

Procurement Operations

• Develop and issue RFQs, RFPs, and tenders.
• Maintain accurate procurement records.

Contract & Compliance Management

• Support contract drafting and execution.
• Ensure supplier contracts comply with internal and external regulations.
• Track contract milestones and renewals.

Data & Spend Analysis

• Analyse procurement data for cost-saving opportunities.
• Maintain supplier databases and dashboards.
• Provide reports on spend, supplier performance, and KPIs.
• Analyse supplier data to identify trends, cost-saving opportunities, and performance improvement areas.
• Prepare regular reports for senior management, highlighting supplier performance metrics, cost analysis, and strategic sourcing recommendations.

Cross-Functional Collaboration

• Liaise with Finance, Compliance, Legal, FM, Risk and Information Security, IT, Operations, Groups and Business Units.
• Support stakeholders in defining specifications and sourcing needs.
• Participate in supply chain improvement projects.

Compliance and Sustainability

• To incorporate sustainability principles into procurement practices and ensure that suppliers and customers comply with sustainability requirements.

Market Research

• Stay informed about market trends, industry best practices, and emerging technologies to inform procurement decisions and strategies.

Reporting

• Generate regular reports and analytics on performance, highlighting key metrics and insights to support decision-making.

New Supplier Onboarding & Qualification

• Support the qualification of new suppliers, ensuring that they meet the company’s technical and operational requirements.
• Conduct thorough assessments and due diligence for potential suppliers, including financial health, production capabilities, and ethical practices.
• Facilitate a smooth onboarding process for new suppliers, coordinating with cross-functional teams to ensure all requirements are met

EDUCATION

• A minimum of a bachelor’s degree in business administration, Supply Chain Management, or related field. Professional certification (e.g., CSCP, CIPS) is advantageous.
• Evidence of strong industry/sector participation and relevant professional certifications such as: Association for Supply Chain Management, Chartered Institute of Purchasing & Supply, Lean Six Sigma methodology certification, Project Management Institute.

EXPERIENCE

• At least 2 years of procurement, supply chain management, or strategic sourcing experience.
• Proven experience in procurement, preferably in a technology or IT-related industry.
• Strong negotiation skills with the ability to secure favourable terms and pricing from suppliers.
• Exceptional communication skills for stakeholder engagement (vendors, internal teams, leadership).
• Proven success in negotiating contracts and achieving cost savings. Hands-on experience with ERP systems (e.g., SAP, Microsoft Dynamics) and data visualization tools (e.g., Power BI, Tableau).
• Advanced analytical skills with proficiency in Excel (pivot tables, VLOOKUP) and SQL/Python for data analysis will be an added advantage.
• Project management abilities with a focus on deadlines and deliverables.
• Proven track record of delivering cost savings and meeting operations and business objectives, through effective sourcing and supplier management