Supply Chain Analyst at Triumph Power and Gas Systems Limited

Job Summary
In this role, responsibilities include:

• Managing supply orders
• Coordinating with vendors for delivery dates
• Ensuring interdepartmental communication
• Monitoring delivery timelines
• Collaborating with Account Managers and Customers
• Reporting order performance to management
• Overseeing the flow of work from procurement to delivery
• Identifying process gaps, and maintaining clear communication channels.

Duties and Responsibilities
Order Processing:

• Responsible for receiving, reviewing, and accurately inputting customer orders into the system, ensuring availability of inventory, and collaborating with relevant departments or suppliers to expedite order fulfillment.
• Maintain meticulous records and documentation to facilitate efficient tracking and management throughout the fulfillment process.

Expediting:

• Monitor order status, identify potential delays, and proactively resolve issues to expedite order processing and delivery.
• Communicate effectively with suppliers, manufacturers, and logistics partners to ensure timely updates and coordination.
• Provide regular updates to internal teams and customers regarding order status and any changes to delivery schedules.

Order Fulfillment:

• Responsible for picking, packing, and shipping items accurately and securely according to customer specifications.
• Prepare shipping documentation and coordinate with shipping carriers or logistics providers.
• Perform quality checks to ensure products meet standards before shipping.
• Manage inventory levels, replenish stock as needed, and ensure orders are shipped on schedule to meet customer expectations.

Customer Relationship:

• Maintain regular communication with customers, addressing inquiries, providing updates on order status, and promptly resolving any issues or concerns
• to ensure customer satisfaction.
• Provide personalized service tailored to individual customer needs, solicit feedback to identify areas for improvement, and build strong relationships to
• foster loyalty and repeat business, with a primary focus on customer satisfaction throughout the order fulfillment process.
• Contact vendors for quotes, review offers, place orders, verify supplies, manage supply requisition, and communicate with suppliers to determine expected delivery dates and inform customers of potential delays.
• Ensure interdepartmental communication for improved coordination of productive operations.
• Monitor delivery timelines, check work quality against company requirements and specifications and ensure compliance with regulations.
• Collaborate with Account Managers and Customers for updates on delivery timelines.
• Compile, record and order performance and progress to management and key stakeholders.
• Responsible for monitoring the flow of work from supply procurement to actual product deliveries.
• Identify process gaps and consult with management to determine solutions.
• Maintaining a clear and open line of communication is crucial in this position.

Requirements

• Bachelor's Degree in Engineering or related fields
• Minimum of 2 years of supply chain, production, and process improvement experience
• Effective oral and written communication skills with a strong analytical mind.
• Excellent at working in a multicultural environment, with a good team-building spirit.
• Good attention to details
• Behavioural Competencies:
• Attention to detail.
• Calm and collected.
• Organized