Supervisor at MANO Africa

Location: Ikeja, Lagos
Department: Operations

Description

• Open and close store on time.
• Opening shifts for drivers and pickers and ensuring that the system and telephones are working.
• Checking motorcycle's conditions, documents, and maintenance on time.
• Ensure that all drivers and pickers wear the uniform in a good condition.
• Ensure that pickers and drivers execute their work efficiently and on time.
• Ensure no delays in picking, dispatch, and delivery.
• Confirm that all products are in 100% condition.
• Confirm that expiry dates are up to date
• Ensure all payments done by customers are accounted for.
• Control and advise any differences.
• Assist as a picker, despatcher, and Admin at peak times to ensure a quick delivery.
• Advise any customer queries to call centre and store Operations Leader immediately.
• Ensure and customer query received by the controller is resolved.
• Focus on an excellent and quick customer experience always.
• Be of service and help to our customers 100% without fail and without counting the cost.
• Keep store manager informed of any issues, problems, complaints, compliments, accidents etc.

Requirements

• Interested candidates should possess relevant qualifications
• At least 1 year of work experience working in a retail store
• Must be willing to learn.
• Must have good communication and leadership skills.

Benefits

• Integration in a young and dynamic team
• Professional growth opportunity
• Multicultural environment.