Supervisor at M-P Infrastructure Limited

Job Summary

• Supervisor will be responsible for overseeing and coordinating the Field Service Engineer and operations, ensuring that system requirements are properly implemented, and procedures are routinely followed.
• The Operations Supervisor supports the Regional/Operations Manager in coordinating daily technical and field operations, ensuring timely resolution of faults, maintaining network uptime, and enforcing operational standards.

Job Descriptions

• Responsible for overseeing and coordinating activities in the field service engineers and the supports
• Supervise and monitor operations, utilizing best practice operational processes with the aim of achieving service assurance and optimal customer experience.
• Oversee schedule repairs and coordinate changes under the direction of the technical authorities
• Oversee preventative, corrective, routine and breakdown maintenance is carried out as at when due
• Develop, refine, and document FSE policies, processes, procedures, and associated systems requirements and drive their implementation and use
• Utilize SAP to coordinate Work Orders, Requisitions and associated maintenance requirements.
• Coordinate urgent material requisitions, including vendor liaison and associated logistics.
• Liaise closely with Clients Engineering personnel on technical/ engineering queries and other related activities.
• Participate in the development and continuous improvement of Maintenance Strategies and development of long-term equipment plans
• Coordinate the generation of network availability and performance on daily/weekly/monthly basis.
• Ensure compliance with operational policies and diesel management procedure.
• Organize the activities of the team leads, supports and other resources to ensure effective and efficient operations.

Qualifications

• Diploma or Bachelor’s degree in Telecommunications, Electrical Engineering, or related field.
• 6 - 8 years’ experience in telecom field operations or maintenance.
• Hands-on experience with network equipment, generators, and site power systems.
• Strong leadership, coordination, and communication skills.
• Good knowledge of MS Excel and reporting tools.

Key Skills:

• Good team player
• Decision making skills
• Analytical and problem-solving skills
• Excellent interpersonal communication skills.
• Attention to details
• Proactive attitude
• Excellent Data Management/Record Keeping Skill
• Willingness to develop an in-depth understanding of the business and related services.