Supervisor, Cash Ops - Payment Processing at Standard Chartered Bank

Job Summary

• Ensure all outward telegraphic transfers are processed completely, according to customer request while      observing all policies, regulations, and controls.  
• Ensure all cases of reported delayed or non-receipt of OTT are promptly investigated and resolved.  
• Ensure that ITT’s which cannot be processed due to incomplete/non-receipt of disposal instructions are promptly investigated   
• Ensure that foreign currency clearing is done in accordance with laid down policies and procedures in a safe and controlled environment without losses.  
• Ensure all outstanding items on the Nostro/Suspense related to international transfers are promptly investigated and resolved.    
• To ensure “end to end “processing of STS Cheques adhering to all policies and procedures and maintaining quality service  

Key Responsibilities

Payments  

• Laise with Team Lead on decisions regarding daily operational activities relating to International Payment transactions in compliance with operational procedures and regulatory controls  
• Processing of all foreign currency clearing transactions in compliance with operational procedures and regulatory controls  
• To conduct call-back confirmation for all OTT transactions processed in the unit in line with call-back procedures and to conduct 2nd level call-back confirmation for branch transactions in accordance with the transaction amount limits and subject to delegated authority limit.  
• Ensure timely processing of all outward payments to the GBS processing team checking that all relevant details have been accurately captured on DOTOPAL both the manual regulatory and N-STP S2B payments. 
• Review and treat scanned OTT instructions on RCP  
• Follow up with GBS Chennai to ensure that responses are sent out for all enquiries and chasers regarding OTT. 
• Undertake all Key Control Reviews.  
• Ensure full understanding of all relevant policies and procedures especially the CBN FX document to ensure there are not breaches or exceptions.
• Assisting the Lead, Cross border payments and Head of Cash Management Operations on Recovery strategies (DR & BCP) 
• Work with Team Lead, Cross border payments to coordinate the Evacuation Process, roll call, compliance to departmental responsibilities as defined in the Departmental BC 

Service  

• Communicate with branches to ensure speedy forwarding of OTT documents to meet the standard processing deadlines.  
• Provide appropriate support to the product programs initiated by Corporate and Institutional Banking and Wealth and Retail Banking
• Ensure adequate communication between the department and both internal and external customers.
• Ensure all client transactions and queries are handled promptly and confirmed to both client and the relationship team.   
• Investigation (Nostro / Suspense Accounts)  
• Daily review of outstanding Items on Nostro reconciliation, ensuring that there are no outstanding Items over 1 days.  
• Escalate all items outstanding over 3 days  
• Review and ensure that all outstanding items on all payment suspense account are closed timely. Ensure no outstanding Items beyond the approved life span of the respective accounts.  

Others

• Provides input to the development and enhancement of Cross border payment products especially as it relates to systems and procedures.
• Reviews internal systems to seek ways of improving processes to ensure smooth workflows are achieved.  
• Seek opportunities for improvement of workflow to improve client service experience and  reduce costs.  
• Performing other duties as may be assigned by manager  
• Assist Info Tech and Ops to create and maintain a compliance culture through sample testing of compliance monitoring undertaken as RP, training, periodic self-assessments, generating accurate and timely reports, compliance monitoring plan, assessment of regulatory risks and ensure that controls exist to mitigate them.  
• Assist the compliance function by communicating effectively internal policies/guidelines and regulatory requirements, proactively alerting compliance issues, implementing departmental operating instructions to ensure compliance with internal policies and external regulatory requirements and coordinate in regulatory inspections.  

Money Laundering  

• Ensure to remain alert to the risk of money laundering and assist in the bank’s effort in combating it by adhering to the key principles in relation to: “identifying our customer, reporting suspicious transactions, safeguarding records and not disclosing suspicions to customers to protect both customers and banks’ interest.  
• Follow up with the Sanction team handling for both FCY Outward Telegraphic Transfer and FCY Inward Telegraphic Transfers.  

Health and Safety  

• Ensure that the contractors working in own area or working for the team work in a safe & healthy manner.  
• Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;  
• Co-operate with Management to support and promote Health and safety in the workplace;  
• Ensure that own actions do not put others at risk;  
• Work in a healthy and safe manner;  
• Encourage others to work in a healthy and safe manner;  
• Report all accidents* and incidents**; and  
• Bring to the attention of the management any hazard in the workplace   

Skills and Experience

Must-have Skills

• Excellent written and verbal communications  
• Good analytical skills to analyse, interpret, resolve and change workflow and improve productivity
• Ability to identify, analyse and manage operation risks

Other Skills

• Good PC skills - word processing and spreadsheets/PowerPoint
• Adaptable and flexible Independent and innovative

Qualifications

Key Experiences

• Thorough knowledge of Central bank of Nigeria foreign exchange Manual and associated regulations/ and In-depth knowledge of SCB’s Payment policy manual and swift standards.

Certifications/Qualifications

• Degree plus 3 years banking experience  
• Languages
• English Language