Supermarket Manager at Owens and Xley

Job Summary

• As the Supermarket Manager, you are accountable for the day-to-day operations of the supermarket by effectively organizing work schedules to meet established timelines and effective supervision of staff to achieve goals.

Responsibilities

• Ensure the supermarket is ready to trade by inspecting the environment, POS, generator, checkout/payment points, delivery items etc.
• Develop the merchandising layout
• Ensure the store is well managed by inspecting involvement of cashiers and shelves
• Liaise with CEO and finance to develop revenue and other financial target
• Collate daily sales report from the accountant
• Ensure cash is banked on time as specified by the company’s policy
• Inspect the activities of the security officers and cleaners
• Ensure all company policies are obeyed while carrying out assigned functions
• Train staff to improve performance to meet sales objectives and client satisfaction
• Provide leadership to the staff to enable effective and consistent sales behaviours that supports customer engagement
• Ensure excellent service is delivered to ensure high levels of customer satisfaction
• Review reports from staff and identify challenges
• Resolve customer complaints in a timely manner
• Liaise with HR to hire, train, and oversee new staff
• Create business strategies to attract new customers, expand store traffic, and enhance profitability
• Ensure the store complies with health and safety regulations
• Prepare detailed reports on buying trends, customer requirements, revenue, profits.
• Perform other tasks as assigned

Qualifications / Skills

• BSc / HND in Business Administration or related field
• At least 4 years ‘working experience in a retail environment or related field
• Solid proficiency in Microsoft Office
• Familiarity with sales software
• Customer service-oriented with in-depth knowledge of basic business management processes
• Ability to draft written sales reports of daily/weekly/monthly.
• High level of accuracy, efficiency and accountability.
• Strong leadership and customer management abilities.
• Good analytical and problem-solving skills.

Salary
N150,000 - N180,000 monthly.