Supermarket Manager at Domeo Resources International (DRI)

Reports To: Operations Manager / General Manager

Role Summary

• The Supermarket Manager is responsible for overseeing the daily operations of the store, ensuring excellent customer service, driving sales, maintaining inventory accuracy, supervising staff, and ensuring the supermarket runs efficiently and profitably.
• The role requires strong leadership, problem-solving abilities, and operational expertise.

Key Responsibilities

• Oversee day-to-day supermarket operations.
• Manage and supervise staff including cashiers, floor attendants, and inventory personnel.
• Ensure excellent customer service and handle customer complaints professionally.
• Monitor inventory levels, place orders, and ensure timely restocking of shelves.
• Maintain store cleanliness, safety, and compliance with company standards.
• Prepare daily/weekly sales reports and analyze performance indicators.
• Implement promotional activities and ensure product displays are attractive.
• Train, coach, and motivate team members to meet performance targets.
• Ensure adherence to cash-handling procedures and financial controls.
• Coordinate with suppliers and ensure timely delivery of goods.

Qualifications & Experience

• Minimum of OND/HND/BSc in any related field.
• 2–5 years experience in supermarket management.
• Experience handling fast-paced retail operations is an added advantage.

Soft Skills:

• Leadership & Team Management: Ability to supervise, motivate, and guide staff effectively.
• Communication Skills: Clear verbal and written communication for dealing with customers, staff, and suppliers.
• Customer Service Orientation: Strong focus on addressing customer needs and resolving issues professionally.
• Problem-Solving: Ability to think quickly and handle operational challenges efficiently.
• Time Management: Ability to prioritize tasks and manage multiple activities simultaneously.
• Attention to Detail: Ensures accuracy in stock counts, pricing, display arrangement, and reporting.
• Decision-Making: Ability to make sound, timely decisions in fast-paced situations.
• Adaptability: Ability to work in a dynamic environment and adjust to operational changes or emergencies.
• Teamwork: Works well with teams and fosters a positive work environment.
• Stress Management: Able to work under pressure, especially during peak periods.

Technical Skills:

• Inventory Management: Ability to monitor stock levels, identify shortages, manage expiries, and coordinate reorders.
• Sales & Reporting: Proficiency in daily/weekly sales reporting, analyzing sales trends, and preparing performance summaries.
• POS & Retail Systems: Understanding of supermarket POS systems, cash-handling procedures, and reconciliation.
• Supplier & Vendor Management: Ability to manage suppliers, negotiate prices, and track deliveries.
• Store Operations Knowledge: Knowledge of merchandising, shelf arrangement, product categorization, and store layout improvement.
• Financial Knowledge: Basic understanding of budgeting, cost control, shrinkage reduction, and profit optimization.
• Compliance & Safety: Familiarity with workplace safety standards, hygiene practices, and regulatory requirements.