Study Abroad Counselor / Student Advisor at Univacity

Key Responsibilities

• Counsel prospective students one-on-one (in person, by phone, or via video call) to understand their academic goals, budget, and preferences, and recommend suitable study destinations, institutions, and programs.
• Guide students through the entire application process, including documentation, personal statements, recommendation letters, and institution-specific requirements.
• Advise students on visa application procedures, financial documentation, and compliance requirements for their target countries.
• Track each student's application pipeline from initial inquiry to offer acceptance and enrollment, ensuring timely follow-up at every stage.
• Build and maintain relationships with partner universities, colleges, and institutions abroad to stay current on admission requirements, deadlines, and program offerings.
• Conduct pre-departure briefings covering accommodation, cultural adjustment, academic expectations, and logistics.
• Maintain accurate, up-to-date student records within Univacity's CRM/platform, logging interactions, document status, and next steps.
• Address student and parent concerns with patience and clarity, managing expectations around timelines, costs, and outcomes.
• Stay current on changes to immigration policy, visa regulations, and admissions trends across key study destinations (UK, US, Canada, Australia, Europe, etc.).
• Collaborate with the marketing team to support webinars, info sessions, and outreach events for prospective students.
• Meet individual and team targets for student applications, conversions, and successful enrollments.

Requirements

Required Qualifications & Experience

• Minimum 2 years of experience in study abroad counseling, international student advising, or education consulting.
• Demonstrated track record of successfully guiding students through university applications and visa processes.
• Strong working knowledge of admissions requirements and visa procedures for at least two major study destinations.
• Excellent interpersonal and communication skills, with the ability to build trust with students and parents.
• Strong organizational skills with the ability to manage a high volume of student cases simultaneously without losing attention to detail.
• Bachelor's degree in Education, International Relations, Counseling, or a related field.

Preferred Skills & Attributes

• Personal experience studying or living abroad.
• Familiarity with CRM systems or student management platforms.
• Existing network of contacts at partner universities or institutions.
• Multilingual ability.
• Experience with scholarship or financial aid advising.
• A calm, reassuring manner when handling high-stress situations (rejections, visa delays, deadline pressure).
• Genuine passion for international education and student success.