Student Engagement and Success Specialist at Digital Marketing Skill Institute

The selected applicant will be responsible for all the following:

• Manage engagement programs and activities to deliver experiences that support student success and satisfaction;
• Make decisions that advocate for and initiate improvements to the student experience; streamline processes and develop efficiencies;
• Develop a supportive and trusting relationship with students
• Utilize active listening, motivational interviewing, and empathetic, non-judgmental conversation to deeply engage with and learn about students
• Monitor student training progress, attendance, and behavior and provide personalized interventions as needed to keep the student enrolled in the training and on-track for graduation
• Maintain accurate records of student progress and submit monthly student activity logs and required documentation
• Monitor student progress in order to intervene, guide, and recommend solutions to training difficulties
• Ensures successful onboarding of new students
• Conducts reminder calls to new students regarding date, time and access information for new student orientation.

Requirements:

• Ability to multitask and prioritize tasks.
• Excellent time management skills.
• Well-developed organizational skills.
• Attention to detail.
• Great verbal and written communication skills.
• Passion for working with and helping international students
• Proven work experience as a Student Engagement and Success Specialist
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Teamwork skills.
• Minimum of one year of customer service work experience
• Demonstrable commitment to promoting and enhancing diversity
• A degree in Management or a relevant field.

What we offer:

• Competitive Salary with Pension
• Lots of room for personal and professional development
• Great flexibility
• A great office with supportive team.
• Free Daily Lunch while at the office - always be refreshed.
• Monthly internet allowance inclusive of call credit - Work smart.
•  Medical, Dental & Vision Insurance - reduce your bills when it comes to health.
• All Expense Paid Team Events - Have fun in & out of the office.
• Company Swag - Some branded items on us.
• Access to our courses
• Access to the equipment necessary to execute their duties to meet their goals.

Salary:

Between 80,000 -100,000 monthly basic