Store Supervisor at MANO Africa

Job Summary

We are looking for a young, brilliant, and enthusiastic individual who would support the store leader in the daily running of our store operations.

Responsibilities

• Open and close store on time.
• Opening shift for drivers and pickers and ensure that system and telephones are working.
• Checking motorcycles conditions, documents, and maintenance on time.
• Ensure that all drivers and pickers wearing the uniform in a good condition.
• Ensure that pickers and drivers execute their work efficiently and on time.
• Ensure no delays in picking, dispatch, and delivery.
• Confirm that all products are in 100% condition.
• Confirm that expiry dates are up to date
• Ensure all payments done by customer’s are accounted for.
• Control and advise any differences.
• Assist as picker, despatcher, Admin at peak times to ensure quick delivery.
• Advise any customer queries to call center and store Operations Leader immediately.
• Ensure and customer query received by controller is resolved.
• Focus on an excellent and quick customer experience always.
• Be of service and help to our customers 100% without fail and without counting the cost.
• Keep store manager informed of any issues, problems, complaints, compliments, accidents etc.

Requirements

• At least 1 year work experience working in a retail store
• Must be wiling to learn
• Must have good communication and leadership skills
• Should live around Surulere or environs.