Store Manager at Lorache Consulting Limited

Job Description:

• The Store Manager is accountable to develop store-specific action plans and direct all activities within the store ensuring that customer service standards and performance targets are achieved, and priorities are aligned with overall store and region strategy. 
• The Manager will also manage budgets, labor costs, inventory control, product presentation, and merchandising. 
• The Manager will coach, motivate and develop their team to foster customer loyalty, fulfill customer needs, and actively contribute to an environment of employee and customer engagement.

Responsibilities

• Develop detailed action plans for the store that achieve planned profitability, sales, and controllable expense targets.
• Develop a plan to achieve financial goals and communicates these goals to the store team.
• Ensure appropriate merchandise is ordered, and tailored to the specific market needs, to maximize local sales opportunities.
• Control labour and overhead costs.
• Monitor all cash, receivables, and store controls.
• Ensure appropriate inventory levels to maximize sales, inventory turns, and return on investment.
• Ensure loss prevention and shrink are well controlled
• Ensure solid execution of in-store selling activities, financial services, marketing programs, and necessary standards in support of corporate programs and initiatives.
• Ensure merchandise is presented according to standards to achieve maximum sales and profits.
• Opportunistically drive sales through promotional offerings.
• Ensure merchandise is priced in accordance with guidelines
• Consistent execution of standards and disciplines.
• Develop a community relations plan for the store that ensures the development and maintenance of long-term business relationships with customers, community, and stakeholders
• Determines appropriate sponsorship and donations for local events and activities.
• Monitors the level of customer service and satisfaction within the store and takes action as required to address issues
• Leads and controls the goals and standards of the store

Skills and Qualifications

• We’re looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base.
• A minimum of 7 years of experience in a high-volume grocery/retail environment
• Strong customer service skills.
• Record the bottom line and sales results in previous roles.
• Ability to interpret a variety of instructions both verbally and orally.
• Computer knowledge of Excel and Outlook.
• Strong knowledge of grocery operating principles.
• Exceptional analytical, problem-solving, and decision-making skills with high attention to detail
• Proven organizational, planning, and prioritizing skills
• Excellent written and verbal communication, interpersonal skills, and superior customer service skills
• Demonstrates a personal and enthusiastic commitment to the company’s vision, mission, values, and strategies
• Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset.