Store Manager at Konga Online Shopping Limited

Job Summary:

• The Store Manager is responsible for overseeing the daily operations of the store, ensuring smooth staff management, excellent customer service delivery, and achieving business targets.

Key Responsibilities:

• Manage staff and customer-related issues effectively and professionally.
• Report to the Head of Business with strategic plans and initiatives to improve customer experience in line with company policies.
• Ensure store staff are well-coordinated and aligned with their daily responsibilities.
• Serve as the first point of contact for resolving customer complaints and issues.
• Monitor and ensure accurate reconciliation of all transactions by relevant team members.
• Negotiate and grow business relationships with both existing and prospective customers.
• Maintain comprehensive knowledge of all products available at the store.
• Ensure customer satisfaction by meeting and exceeding expectations.
• Respond to customer inquiries regarding product availability, pricing, and credit terms.
• Provide timely feedback on new product performance and price changes.
• Drive sales by closing deals and achieving store targets.

Requirements:

• Minimum of 2 years experience in store management and meeting sales targets.
• Proficient in computer systems and how they integrate with related gadgets.
• Fast learner with the ability to adapt quickly in a dynamic environment.
• Excellent numeric and analytical skills.
• Strong problem-solving and communication abilities.