Store Branch Manager (Retail Industry) at Lorache Consulting Limited

Job Summary:

• They are responsible for managing the store staff, achieving sales targets, ensuring customer satisfaction, and maintaining efficient store operations.
• The Store Branch Manager is also accountable for inventory management, implementing marketing strategies, and maximizing profitability.

Key Responsibilities:

Store Operations Management:

• Ensure smooth day-to-day operations of the store branch.
• Supervise and train store staff on company policies, procedures, and customer service standards.
• Monitor store activities, such as stock management, cash handling, and security procedures.
• Maintain a clean and organized store environment.

Sales and Customer Service:

• Develop and implement strategies to achieve sales targets and maximize store revenue.
• Monitor sales performance and provide guidance and support to the sales team.
• Ensure excellent customer service standards are maintained.
• Address customer complaints or concerns in a timely and satisfactory manner.

Inventory Management:

• Oversee inventory control processes, including stock ordering, receiving, and replenishment.
• Conduct regular stock audits to minimize discrepancies and ensure accurate inventory records.
• Analyze sales data to determine product demand and optimize stock levels.
• Coordinate with suppliers to ensure timely delivery of goods and resolve any supply chain issues.

Staff Management:

• Recruit, train, and supervise store staff, including sales associates, cashiers, and support personnel.
• Set performance targets, provide regular feedback, and conduct performance evaluations.
• Foster a positive work environment that promotes teamwork, motivation, and employee engagement.
• Implement training programs to enhance staff product knowledge and customer service skills.

Marketing and Promotions:

• Collaborate with the marketing team to develop and execute marketing strategies and promotional campaigns.
• Monitor market trends, competitor activities, and customer preferences to identify opportunities for growth.
• Ensure effective merchandising and product placement to optimize sales and attract customers.

Financial Management:

• Prepare and manage the store budget, including sales forecasts, expenses, and profitability.
• Monitor and analyze financial reports, such as sales figures, expenses, and inventory costs.
• Identify areas for cost optimization and implement measures to improve store profitability.
• Ensure compliance with financial and accounting policies and procedures.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
• Proven experience in a managerial role within the FMCG industry or retail sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of retail operations and customer service principles.
• Proficient in using inventory management software and point-of-sale (POS) systems.
• Analytical mindset with the ability to interpret sales data and financial reports.
• Results-oriented with a focus on achieving sales targets and driving business growth.
• Strong problem-solving and decision-making skills.
• Flexibility to work in a fast-paced and dynamic environment.