Station Manager at COISCO

Role Summary

• The Station Manager will be responsible for the end-to-end management of station operations, including fuel sales, cash management, staff supervision, customer service, inventory control, safety compliance, equipment monitoring, and overall station performance.
• The ideal candidate must possess strong leadership ability, operational discipline, commercial awareness, and the capacity to manage people and processes in a fast-paced retail environment.

Key Responsibilities
Operations Management:

• Oversee the daily running of the filling station to ensure smooth operations.
• Supervise fuel dispensing activities and ensure pumps are fully functional and operating efficiently.
• Monitor fuel stock levels, product movement, and tank inventory daily.
• Ensure accurate stock reconciliation of PMS, AGO, DPK, lubricants, and other station products.
• Coordinate fuel receiving and discharge activities and verify deliveries against approved documentation.
• Ensure the station opens and closes on schedule.

Sales & Business Performance:

• Drive sales performance across fuel and non-fuel products.
• Monitor daily sales volume, revenue, margins, and profitability.
• Identify opportunities to increase sales and improve customer patronage.
• Prepare and submit daily, weekly, and monthly operational/sales reports to management.
• Monitor competitor activities, pricing, and local market trends.

Cash Management & Financial Control:

• Ensure accurate daily sales reconciliation.
• Monitor all cash collections, POS transactions, transfers, and lodgements.
• Ensure proper remittance of sales proceeds in line with company policy.
• Maintain strict control over station expenses and petty cash.
• Investigate and report variances, shortages, and operational losses promptly.

Staff Supervision & Leadership:

• Supervise station cashiers, pump attendants, supervisors, and other support staff.
• Prepare staff schedules/rosters and manage shift coverage.
• Ensure staff punctuality, discipline, grooming, and professionalism.
• Train and coach staff on customer service, safety procedures, and operational standards.
• Conduct routine performance monitoring and escalate disciplinary issues where necessary.

Customer Service:

• Maintain excellent customer experience across the station.
• Resolve customer complaints promptly and professionally.
• Ensure the station environment is welcoming, organized, and customer-friendly.

Health, Safety & Compliance:

• Ensure strict adherence to all HSE policies and operational safety procedures.
• Monitor fire extinguishers, emergency response equipment, and safety signage.
• Enforce compliance with fuel handling procedures and hazard prevention standards.
• Ensure environmental cleanliness within the station premises.
• Promptly report incidents, equipment failure, losses, or safety concerns.

Facility & Asset Management:

• Monitor the condition of pumps, generators, tanks, POS devices, CCTV, and other station assets.
• Report maintenance needs promptly and follow through until resolution.
• Prevent misuse, theft, or damage to company assets.

Requirements
Education:

• Minimum of an HND or Bachelor’s Degree in Business Administration, Accounting, Management, Engineering, or related fields.

Experience & Location:

• 7–15 years’ experience managing operations in a filling station, retail outlet, oil & gas downstream business, or related retail environment.
• Prior experience in fuel station management is strongly preferred.
• Preferred candidate MUST reside in Imo State or Anambra (Uga) environs.

Required Skills & Competencies:

• Strong leadership and people management skills
• Excellent numerical and reconciliation skills
• Inventory and stock management experience
• Strong reporting and documentation ability
• Knowledge of fuel station operations and product handling
• Ability to manage shifts and multi-level teams
• Strong customer service orientation
• High level of integrity, accountability, and attention to detail
• Ability to work under pressure and make operational decisions quickly
• Proficiency in Microsoft Excel, reporting tools, and basic computer applications