State Manager at Strivo Labs

Role Overview

• We are seeking a proactive and strategic State Manager to lead all operational, sales, and performance-related activities across the state.
• This role combines leadership, execution, and relationship management to ensure consistent growth, high service standards, and full compliance with organizational policies.
• A strong background in gadget/device financing (e.g., EasyBuy or similar models) is required, as the role will involve overseeing operations in markets where device financing is a key driver of growth.

Key Responsibilities
State-Level Strategy & Execution:

• Drive the implementation of sales strategies tailored to local market conditions.
• Develop and execute state-wide market expansion and customer acquisition plans.
• Monitor competitive landscape and provide actionable insights to leadership.

Branch Oversight & Field Operations:

• Provide leadership and direction to all branch and field teams.
• Conduct routine operational reviews and on-ground visits.
• Ensure outlets align with operational standards, processes, and customer experience goals.

People Leadership & Performance Management:

• Recruit, train, and mentor branch and field personnel.
• Set and monitor KPIs to drive accountability and performance.
• Foster a culture of ownership, teamwork, and continuous improvement.

Risk, Compliance & Reporting:

• Ensure adherence to credit policies, documentation standards, and risk protocols.
• Oversee the resolution of escalated client issues and operational risks.
• Prepare and present daily/weekly/monthly reports on state performance and trends.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 2 years of experience in multi-branch management, retail finance, or field operations.
• Direct experience in gadget/device financing operations (e.g., EasyBuy or similar models) is highly preferred.
• Experience in team leadership and driving sales, collections, or recovery performance.
• Strong familiarity with the assigned region and its local market dynamics.
• Fluency in English; knowledge of local languages is an advantage.

Key Skills:

• Strategic leadership and execution
• Sales and operations management
• Team coaching and performance monitoring
• Customer and stakeholder engagement
• Data-driven decision-making and reporting
• Conflict resolution and crisis management.