Stakeholder Relationship Manager (Domain Registry) at Stresert Services Limited

REF NO: SRM-N-25

Job Responsibilities

Stakeholder Relationship Management

• Build and Maintain Relationships: Establish and nurture relationships with key stakeholders including government bodies, regulatory agencies, registrars, internet service providers (ISPs), businesses, non-governmental organizations (NGOs), and the wider public.
• Stakeholder Mapping: Identify and analyse key stakeholders in the domain industry, including emerging stakeholders, to create engagement strategies tailored to different groups.
• Advisory and Advocacy: Act as an advocate for the organisation\'s mission and objectives in various forums, ensuring that the organization’s goals are well understood and supported by its stakeholders.

Communication and Outreach

• Develop Communication Plans: Create and implement communication strategies to keep stakeholders informed about the organization\'s activities, policies, initiatives, and updates, both in-person and online.
• Organize Events and Forums: Plan and execute conferences, workshops, webinars, and stakeholder meetings to facilitate two-way communication, share information, and promote collaboration.

Policy and Advocacy Engagement

• Policy Research and Analysis: Monitor local and global trends in internet governance, and digital policy to anticipate potential impacts on the organization\'s activities.
• Lobbying and Representation: Represent the company at events, at governmental hearings, or within industry groups, ensuring that it’s interests are effectively communicated and safeguarded.

Strategic Planning and Reporting

• Develop Engagement Strategies: Create long-term strategies to enhance stakeholder satisfaction and ensure continued support for the organizational goals.
• Measure Impact and Effectiveness: Monitor, evaluate, and report on the effectiveness of stakeholder engagement activities, gathering feedback to improve future engagement efforts.
• Collaboration with Internal Teams: Work closely with other departments such as Business Development, legal, technical, and Corporate Services to ensure alignment in communication and stakeholder management.

Conflict Resolution and Issue Management

• Resolve Conflicts: Address issues or conflicts between the company and its stakeholders, using negotiation and diplomacy to reach mutually beneficial solutions.
• Crisis Management: Lead efforts to manage any potential crises that may affect the company\'s relationship with stakeholders, providing clear and transparent communication during sensitive times.

Training and Education

• Capacity Building: Provide training and support to internal staff and stakeholders on procedures, and the role of the organization in the internet ecosystem.
• Stakeholder Education: Educate stakeholders on domain registration processes, policies, and the broader impact of the organization\'s work on the Nigerian internet ecosystem.

Networking and Representation

• Industry Networking: Participate in national and international conferences, workshops, and forums to stay updated on trends and to represent the company in global discussions on internet governance.
• Internet Governance Forum (IGF): Represent the company at IGF events and prepare/submit comprehensive report to Management
• Partnership Development: Identify and cultivate opportunities for partnerships with private sector entities, international organizations, and governmental agencies to advance the company\'s mission.

Administrative Support

• Report Preparation: Prepare regular reports, updates, and presentations, highlighting engagement activities, outcomes, and future plans.
• Data Management: Maintain accurate records of all stakeholder interactions, feedback, and engagement activities for analysis and future planning.
• Execute any other assignment as may be given by Line Supervisor or Management.

EDUCATION / EXPERIENCE

• Minimum of Bachelor\'s degree in business Administrated or related fields
• At least 3-5 years of relevant work experience
• Proven track record of success in a related field
• Strong leadership, negotiation, and communication skills.