Specialist - Roaming at MTN Nigeria

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The position will be accountable to achieve the following objectives:

• Roaming Service Excellence
• Ensure seamless operation of the implemented RVAS for the Roaming Hu
• Liaise with Supplier managed services to deliver and expand the RVAS
• SPOC for All RVAS in the Roaming Hub and Roaming Operation

Role Deliverables

• Ensure the proper functioning of all RVAS implemented at MTN Opcos
• Responsible for monitoring and reporting of all RVAS, to include the coordination with vendor managed services and Client Operator on all aspects related to RVAS.

Role Dependencies

• Client Operator Marketing and Technical teams
• GlobalConnect Market Managers
• GlobalConnect technology & operations teams

Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s degree in Business or Telecommunications
• English: verbal and written proficiency

Experience:

• 3 or more years’ experience in an MNO roaming operations
• Experience with Microsoft Office, including Word, Excel, and PowerPoint.
• Broad-based knowledge of the mobile telecoms industry within GSMA roaming.
• Experience managing, implementing, and supporting multiple service launches
• Experience with SS7, GPRS, IPX tracing.
• Experience with technical troubleshooting of International Roaming.

Competencies:

• Knowledge of RVAS solutions and implementations.
• Ability to coordinate multiple projects and issues simultaneously
• Excellent communications skills (both verbal and written).
• Intermediate skills with MS Office; i.e. Word, Excel, PPT, and SharePoint
• Technical and commercial knowledge of international Roaming environment
• Able to work effectively with multiple stakeholders in a multi-cultural environment
• A working knowledge of business practices
• Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges

Other:

• Ability to adapt to changing requirements of business and staff members
• Excellent Interpersonal skills