Specialist - Quality and Processes at MTN Nigeria

Job Description
Reports To: Manager Operation Quality and Processes

Division: MoMo Payment Service Bank

Description

• Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
• Comply with the set governance mechanisms, under supervision from the functional lead
• identify, plan and implement key projects to improve quality, reduce cost, increase productivity resulting in significant business improvement and customer satisfaction.
• Analyze fintech agent and customer information needs, business problems and business opportunities to determine efficient and effective systems/programming solutions.
• Coordinate efforts with project teams, including business, IT, and third-parties to identify processes, apply Lean/Six Sigma principles, and coordinate with teams to develop/implement automation solutions.
• Drive business process improvement efforts to ensure that standardization, efficiencies and best practices are employed while leveraging systems, automation and other solutions as needed.
• Provide process analysis and improvement expertise to support functional and cross functional teams to develop and manage process change and operational improvement across the organization.
• Undertake relevant impact assessment(s) to appraise and evaluate options for the identified business process /system improvements.
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels

Education:

• First degree in any related discipline
• Fluent in English

Experience:

• 3 - 7 years’ experience which includes:
• Experience in Fintech, banking or Mobile Money
• Experience working in a global/multinational enterprise with a good understanding of emerging markets