Specialist. Projects & Process Assurance at 9Mobile

Job Summary        
Responsible for the organization's products and project assurance.

To ensure that the activation, billing for all products and services are validated, and the controls are accurately reviewed.

Principal Functions        
Tactical

• Development of revenue assurance best practices for the company.
• Creation, implementation, and monitoring of single-source and reconciliation KPIs on the Integrated Revenue Assurance & Fraud Management System (Subex).
• Perform pre- and post-implementation reviews of all products, projects and services; follow through to resolution and communicate to appropriate parties.
• Monitoring of system owners to ensure proper set up of system in accurately order to minimize leakages.

Operational

• To validate New Product for "go live or no go" in terms of billing accuracy, Conformity to business rules, etc.
• Validation of all products (e.g., Voice, SMS, Data, etc.) and MASP Invoices.
• To ascertain the accuracy and completeness of the figures generated by our Big Data system.
• To validate Vendors' log per service code against 9Mobile log for proper revenue share computation.
• To identify instances of breach of conditions by MASP Vendors and apply sanctions accordingly.
• To validate BVN logs for revenue share purposes.
• To validate and ensure that the appropriate reward is offered to qualified subscribers. This will enable the identification of duplicate and unauthorized rewards.
• To establish proper documented processes and control for RAFM areas of coverage and point of revenue related risks.
• To ensure all network configuration changes are brought under RAFM governance to mitigate revenue loss.
• To ensure proper documentation and maintenance of end-to-end revenue impacting systems and processes in narratives and flowcharts.
• To ensure proper project management of revenue assurance related projects.
• Perform any other activity assigned by the RA Manager, Products and Process Assurance.

Educational Requirements        

• Bachelor's/HND degree in Computer Science, Accounting, or any science / engineering discipline.
• Good knowledge of relational database management systems.
• Excellent understanding of GSM network architecture.
• Minimum of four (4) years relevant work experience.

Knowledge

• Proven working experience as a data analyst or business data analyst.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques.

Strong knowledge of and experience with:

• Data visualization packages (Tableau, Power BI, Business Objects, etc.).
• Databases (SQL, Oracle, etc.).
• Big Data analytics (Hadoop, Hives).
• Programming (Python, R, XML, JavaScript, model tuning, machine learning, or ETL frameworks).
• Revenue Assurance
• Project Management
• Industry Knowledge

Skills

• Analytical and Problem solving.
• Technical know-how.

Behaviour

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus