Specialist, Point of Sale - Strategy and Innovation at MTN Nigeria

Description

• Work closely with Manager QA and MoMo apps to deploy products and services among the assigned business segments
• Gather business demand from prospective/existing clients and highlight key requirements to the Manager QA and MoMo apps
• Assist Manager QA and MoMo apps in configuring and rolling out specific products and solutions to the assigned business segment
• Act in the capacity of a customer success executive and gather segment level feedback on product performance and highlight key issues/gaps to Manager QA and MoMo apps
• Assist Manager QA and MoMo apps in escalating major product issues to the group P&S team and suggest recommendations to improve product performance 
• Maintain regular liaison with all existing accounts in a segment to gather customer experience feedback and resolve issues, if any
• Work closely with the Business Development team to scan environment for new clients/project opportunities and assist in building business proposals to foster growth
• Analyze customer base trends and highlight areas of the business that needs to be developed further to increase segments’ usage, revenue, and retention 
• Collaborate with the overall payments and ecosystem internal and external partners, and cross-functional internal teams to define and deliver programs
• Develop a clear Stakeholder engagement model with the required cadence plan
• Assist the Commercial Operations team and Manager QA and MoMo apps in designing go-to-market strategies to drive payments
• Leverage network and key associations in assigned segments and position MoMo PSB as a key player 

Educational Qualification and Experience

• First Degree in any related discipline 
• Fluent in English
• 3 - 7 years’ experience which includes:
• Experience in Payments or Business Development or allied field
• Experience in Fintech, banking or Mobile Money is preferred 
• Experience working in a global/multinational enterprise with a good understanding of emerging markets