Specialist - High Level Support at MTN Nigeria

Reports To: Manager - HLS and DCG

Division: Network

Mission:

• To provide network support service that will ensure network availability. Perform network optimization to improve network quality and implement new services and features in the network. Handle and resolve all Switching Network-related queries. Test and verify all new functionality, both S/W & H/W, and improve network performance.

Description:

• Identify, analyze and plan for the current and future needs of network operations in respect of high-level support of network performance.
• Implement, install and integrate new nodes into Network as well as co-ordinate the calibration and repair of test equipment in the region.
• Implement all radio-related resolution once received from Head Office.
• Complete detailed investigations on Cellular Network to optimize Network protocol layers and architecture (including SS7 signaling and AXE Plex investigations) as well as new functionality and service testing as required.
• Assist Radio Engineers/Optimization/Facilities on implementation and support personnel and one-man bands (OMBs) with clearing complex faults.
• Provide auditing and mentorship of regional radio staff and ensure a basic level of competency for the radio engineers is maintained by providing necessary informal training and guidance.
• Assist Head Office RHLS with the evaluation of new Global Systems for Mobile communications (GSM) radio equipment, configurations, software releases, tests, and peripheral equipment.
• Report radio-related problems in the network that cannot be resolved in the region to Head Office RHLS.
• Resolve all networks-related faults and issues that may be required from Second line Operation and Maintenance (SMC/CNO/DCG).
• Control and administer Customer Service Requests (CSRs) to relevant switching element suppliers, as well as test and integrate software upgrades/releases from suppliers.
• Perform software verification, correction loading, and acceptance of new nodes before network integration.
• Ensure software correction level and tracking are maintained across the network.

Education:

• First degree in related discipline
• Fluent in English

Experience:

3 – 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium organization.
• Experience in Telecoms sector.
• Ericsson and Huawei switching experience is desirable.