Specialist Field Operations at DHL

The purpose of this role is to:

• To report and analyze business related activities in ACS, supporting Senior Management in decision making
• To conduct root-cause analysis for service performance issues and identify improvement opportunities
• To support First Choice projects in business areas such as Capacity planning, connectivity improvement, revenue management

Key Tasks

• Creation and analysis of diverse reports/ dashboards/ scorecards using multiple data sources and multiple data analysis tools to address complex operational questions, supporting our ACS Service Quality/Network Operations functional Teams and monitoring 3rd Party Handling.
• Production of ad-hoc reports as requested by Senior Management
• Identifying the needs for new data according to business requirement
• Documenting, obtaining approval and logging Change Request to the created content
• Maintenance and enhancement of existing reports
• Acting as Data steward/champion for ACS Global related digitalization reporting (ex. Power BI)
• Ensuring adherence to data policies and standards within the ACS Community
• Ongoing support for the users of the information at all levels of seniority and across multiple functions (E.g. Global / Regional/ Country decision makers, A·ACS Sales, ACS Capacity, Net Ops functions)
• Creation of documentation to enable effective communication to user community
• User acceptance testing and implementation support to ensure quality is maintained
• Technical support with all Global ACS Departments
• Administrative support with projects, such as performance measurement, keeping stakeholders appraised of status and raising notifications where necessary
• Providing new and creative solutions to enhance our product portfolio
• Creation of communication material and presentations for the ACS community
• Organize trainings to help all ACS departments understanding how to use the tools, so they are able to make right business decision quickly and accordingly
• Continuing to learn new software development and data analysis skills in order to maintain certification and provide the highest quality business support
• Conduct and support project management/ First Choice initiatives .

Educational Qualifications: 

• University degree in Engineering, Economics, or Science or equivalent practical education (preferably Data focused mindset) 

Expected Years of Experience

• 3+ years as business/data analyst role or higher 
• Global, Regional or country experience 
• Familiarity with DHL ACS, KPIs specific to the cargo industry, Global SOP and IT/Reporting systems  
• Demonstrable software user experience 
• Advanced statistical analysis skills with the ability to analyse data, identify trends and formulate proposals 
• Strong problem solving and reasoning skills 
• Excellent understanding of internal ACS DHL data and IATA messaging 
• Collaborative approach with variety of cultures 
• Cross functional outlook 
• Advanced Microsoft Office, Microsoft ACCESS, Cognos Report Studio skills, knowledge of Tableau and Power BI is an aadvantage 
• SQL / Teradata competency 
• Ability to train and share expertise from both an OPS and technical point of view 
• Team-player but with the confidence to act independently 
• Resilience to cope with pressure in terms of multi-tasking and short-term deadlines 
• Project and field experience 
• Awareness and interest in SQ opportunities and challenges 
• Strong Communication Skills: Being able to effectively communicate complex ideas and solutions to both technical and non-technical team members or stakeholders. 
• Critical Thinking: Ability to break down complex problems into simpler, manageable parts and develop viable solutions.