Specialist, Bulk Payments at First Bank

Job Objective(s)

• Ensure prompt, timely and accurate processing of all payments requests with zero error rate.

Duties & Responsibilities

• Managing of transaction conveyance platforms on transactions sent from ALL Branches, Head Office Departments, Subsidiaries and Vendors (E-TRANZACT & Systemspec)
• Manage and update workflow on status of payment requests.
• Co-ordinate the processing of payment request sent via mailbox and workflow to ensure adherence to the Bank’s policies and procedures.
• Provide prompt resolution to all payment processing issues/exceptions and escalate as appropriate.
• Monitoring of all office accounts to ensure zero daily balance, investigates and resolve/proof if otherwise
• Monitoring/ensuring the process of prompt and proper electronic archiving of all processing documents.
• Authorization/Verification of Payments for various beneficiaries on Finacle.
• Finacle Based Transactions (PAYBLK, BPMS)
• Supervise Service executives to ensure accurate and timely upload of transactions.
• Processing of transactions to Dormant Accounts via BPMS
• Checking of Transaction files before verifying and transaction posting on both Finacle

FirstDirect Based Transactions:

• Coordinate the processing of payment requests on FirstDirect platform for both FirstBank and other Banks’ account holders.
• Authorization of FirstDirect transactions as Checker
• Ensure Proper reconciliation of all FirstDirect related holding/suspense accounts.

FAPX Based Transactions:

• Coordinate the processing of payment request on FAPX platform for both FirstBank and other Banks’ account holders.
• Processing of FAPX Debit mandates
• Ensure Proper reconciliation of all FAPX related suspense accounts.

FirstPay (Remita) Based Transactions:

• Initiation of reversals on the platform for verification as may be requested by TBG/Initiating Corporates/Systemspec
• Acting as an intermediary between service providers (Systemspecs) and Branches on all enquiries as it relates to FirstPay transactions.
• Resolution of issues, queries, and processing of reversal of wrong transactions on FirstPay Platform
• Report generation of Remita transactions.

Job Requirements
Education:

• First degree in relevant discipline.

Experience:

• Minimum experience - 5 years.