Spare Parts Manager at Togetherway Limited

Responsibilities and Duties

• Help customers find the spare parts they are looking for.
• Read catalogs to determine new parts on market.
• Ensure all necessary parts are stocked and ready for purchase.
• Order new parts from catalog as needed.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Look over machine, product, or car to determine what part is needed.
• Locate other vendors who have the part if it isn't carried in store.
• Recommend substitute parts or show customers how to modify parts.
• Examine parts for defects.
• Take inventory of stock and replenish when needed.
• Take orders over the phone.
• Sell parts to repair garages, retail shops, truck and bus companies, dealers, and the public.
• Measure parts, using precision measuring instruments to determine whether similar parts may be machined to required size.
• Set up merchandise for display.
• Answer the customers' questions or problems.
• Use knowledge of machines and equipment to discuss the use and features of parts.
• Look up stock numbers and prices for parts in catalogs or on computers.
• Receive and deliver parts to customers.
• To Cooperate closely and hold monthly operational meetings regularly with the Service Manager and sales manager.
• To plan, lead, organize and control operations in the parts department
• To plan and contribute to the dealer’s parts and service marketing programs organization.
• To establish yearly staff training targets for all parts staff in the company.
• To introduce and maintain parts storage according to Toyota’s standards.
• To maintain conditions of 4S in the parts department
• To carefully monitor the dealership’s parts-related indices and create ambitious parts sales, service rate, and stocking level objectives.
• To carry out Kaizen activities towards improving efficiency in the parts department
• To develop proposals for improving customer satisfaction
• To monitor competitors and promoting parts sales .
• Any other duties that may be assigned to you.

Qualifications

• First Degree in any discipline
• Previous automotive parts trade experience
• Knowledge and experience of parts operations
• Product and general automotive business knowledge
• Proven customer handling skills.
• Potential for developing management skills.