Spa Operations Manager at Tempkers Limited

Responsibilities

• Responsible for the day-to day operations of the Spa to include: meeting the financial goals of the organization, executing strategic plans to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally represents the facility. Uses the ability to lead and motivate staff to achieve Forbes five star standards, operational goals and exceed guest expectations.

Essential Job Functions

• Ensures that service standards are kept at a high level for guests by maintaining the standards set in Salamander Spa SOP’s and service standards, Forbes standards, Salamander’s Vision Statement, Core Values and Brand Promises.
• Maintains a fully staffed department by recruiting, interviewing, hiring, and training all staff.
• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Assesses all employees’ progress continually, trains employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques and surveys.
• Supervises and follows up on guest requests and comments.
• Works closely with the Spa Director to execute effective marketing and public relations strategy and business plan in a timely manner.

Requirements

• OND / Bachelor's Degree with 3 - 5 years relevant work experience.

Salary
N80,000 - N100,000 Monthly.