Solution Support Specialist at First Bank

Job Description

• Design and reveiew working architecture to support solutions built by the Digtal Innovation Lab or outsourced to a third party – ensure architure actaulise customer requirement and leverage available technologies.
• Perform software engineering functions (Solution Deployment, Solution Support and Maintenance) for all Digital Innovation solution.
• Collaborate with development teams and control the entire development process
• Design working Infrastructure to run solutions from the Digital Innovation Lab
• Oversee existing IT systems and networks supporting Solutions from the Digital Innovation Lab ensuriong solution meet all requirements in regard to functionality, performance, resilience, reusability, comprehensibility, scalability, security, technology constraints, and trade-offs, collaborating  with the CIO functions in the bank
• Ensure effective communication to all stakeholders on technical requirement impacting solutions from the Lab – this include business and technical stakeholders.
• Define how the software must be engineered and esnure it is deployed successfully and operates well
• Participates in idea generation sessions. Specifically provides guidance on Architecture and Infrastructure requirement on the proposed idea
• Maintain confidentiality of all Information entrusted while delivering projects.
• Comply with the principles and policies in the Information Security Handbook.
• Performs other functions as may be required for the business to achieve its strategic objectives.

Job Requirements
Education:

• Minimum of a First Degree or its equivalent in Computing or Technology related disciplines.
• Masters, MBA or a recognized professional certification will be an added advantage.

Experience:

• A minimum of 5 years working experience in a technology environment

Key Competency Requirements:
Knowledge:

• Project Management working knowledge.
• Experience with Agile way of working.
• Bachelor’s degree in information technology or computer science.
• Previous work experience as a technical architect.
• In-depth knowledge of enterprise systems, networking modules, and software integration.
• Knowledge of computer hardware and networking systems.
• Familiarity with programming languages, operating systems, and Office software.
• Advanced project management skills.
• Ability to see big-picture designs from basic specifications.
• Ability to problem solve complex IT issues.
• Proficient knowledge of functional requirements design

Skill / Competencies:

• Exceptional written and verbal communication skills.
• Experience of analyzing and breaking down problems and information using structured frameworks and methodologies.
• Sound interpersonal and communication skills and the ability to work effectively with other business unit leads.
• Customer-centricity.
• Creative, results-oriented and analytical with strong problem-solving capability
• Good influencing ability.
• Team Management Experience.