Solution Area Specialist at Microsoft

Job Summary

• As an AI Business Solutions Specialist, you will lead strategic sales engagements that empower customers to digitally transform their operations using Microsoft’s Business Applications portfolio.
• This includes CRM Sales & Service, Core ERP (Finance & Operations), Power Apps for Low Code/No Code development, and Co-pilot Studio for building and enabling AI agentic scenarios.
• You will drive business planning, lead Rhythm of Business (ROB) reviews, and collaborate across internal teams and partner ecosystems to unlock innovation and deliver business value.

Responsibilities
Customer Engagement & Strategic Planning:

• Lead strategic account planning and ROB cadences to align business priorities with Microsoft’s Business Applications portfolio.
• Identify whitespace opportunities and industry trends to develop and execute territory plans.
• Act as a trusted advisor to C-level stakeholders, articulating the business value of CRM, ERP, and AI-powered solutions.

Solution Leadership & Technical Expertise:

• Drive customer innovation by aligning business needs with Microsoft’s Business Applications, including Dynamics 365, Power Platform, and Co-pilot Studio.
• Lead technical conversations and workshops, leveraging deep knowledge of low-code/no-code platforms and AI agentic capabilities.
• Collaborate with Global Black Belts (GBBs) and engineering teams to address competitive blockers and shape future product direction.

Sales Execution & Deal Management:

• Orchestrate the end-to-end sales cycle, from opportunity discovery to deal closure, ensuring alignment with account strategy.
• Guide the Specialist Team Unit (STU) and Account Team Unit (ATU) to build pipeline and drive consumption.
• Lead execution of complex deals, ensuring robust deployment plans and customer success post-sale.

Partner Ecosystem & Collaboration:

• Validate and integrate partner solutions into customer engagements.
• Collaborate with ISVs and SIs to scale offerings and accelerate time-to-value.
• Provide feedback to Global Partner Solutions (GPS) to refine go-to-market strategies.

Qualifications
Required Qualifications:

• Bachelor’s degree in Business, Computer Science, or related field.
• Extensive experience in technology-related sales, with a focus on application platforms, CRM, ERP, or low-code/no-code technologies.
• Strong understanding of industry practices and trends in sectors such as banking, retail, or government.

Preferred Qualifications:

• MBA or Master’s in Information Technology or related field.
• Demonstrated success in solution or services sales, with significant experience leading digital transformation initiatives and achieving strong results in enterprise sales.