Solar Field Engineer at Awoof Berekete

Job Summary

• To ensure that customer installations and repairs are promptly and effectively done according to laid down company procedures.

Tasks and Responsibilities

• Installation of all the solar, inverters, batteries and stabilizers according to SOP.
• Perform routine PV system maintenance on modules and batteries.
• Identify and resolve any deficiencies in PV system installation.
• Identify electrical, environmental and safety hazards associated with PV installation.
• Attend to all faulty service requests that come from customers via the Service Controller.
• Ensure the proper functioning of the product after installation and FSR.
• Ensure proper training of customers on the functionality of the product.
• Liaise with the customer regarding the status of product after installation and FSR.
• Performs other functions as assigned.

Objective(s):

• To attend to customer needs in a professional manner and ensure that all installation and repair jobs are completed efficiently.

Job Specifications

• Minimum of OND qualification in Engineering or equivalent.
• 2 - 3 years of relevant and progressive experience.
• Good business communication (including written and verbal) skills.
• Expert presentation and interpersonal skills.
• Good carriage, professional appearance and outlook to work.
• Strong business ethics.

Competence Required:

Skills:

• Planning.
• Communication
• Leadership.
• Troubleshooting/problem solving.
• Customer Service.
• Good Business communications skills.
• Strong interpersonal skills.

Knowledge:

• Electrical Installation.
• Electronics repair.
• Customer Service.
• Product knowledge.

Attitude:

• Result Orientation.
• Positive Mindset.
• Self-Starter.
• Hardworking.
• Adaptive & Flexible.
• Team worker.
• Models company ideals.

Goals / Key Performance Indicators:

• Achievement of targets.
• 80% positive customer feedback.
• Speed, volume and quality of installations.
• Timeliness of installations.
• Positive attitude to work.
• Adherence to company rules, policies and procedures.